Happy Monday, blog buddies!

Oh, wow! I'm back to work and my gears are grinding - chuggleluggle-chug-chug...

It's always a transition going back to work after a week off, but I'm not complaining - I had a great vacation visiting family up north.

Returning to my regular routine is very comfortable, though, and I'm looking forward to going home tonight, then the gym, then cooking dinner, then walking Louise, then watching TV and then going to bed. Then doing it all again tomorrow. Don't you find routines very comforting?

Oh! In other news, I spoke to the NBC.com tech peeps today and they assured me that they've seen a sample of our new and improved video player and that it should be ready in about 2 days. WOO HOO!!! That means we can kick our current whacked-out player to the curb and NO ONE will have issues watching our TALKY BLOGS!

That's the plan, at least. More info to come. :)

Okay, now onto today's TALKY BLOG where I kinda ramble about movies and customer service and whatever. Give me a break - I just got back from vacation!

Until tomorrow, gang!
Ross

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LUV YOU, ROSS!:))

Hi Ross, that was a great Talky Blog today!
You make me laugh.
Thank you for an afternoon smile.

Have a good afternoon!

Hi Ross Love Ur Blog Cant Wait 2 Read It

i can always rewatch these two movies: shag...and stealing home!!!!!check them out!

I so agree about treating other people kindly, especially those who are serving you in some capacity! Yesterday I thanked a guy at Costco who was serving samples for his hard work, and he seemed really touched. He thanked me for noticing...I think all too often we don't notice the work others do for us...

Ross,

Glad to see you made it home safely with Louise! We are ready for your next segment on The Tonight Show! Hope you have a fantastic week back in your regular routine!

HI Ross, my 1st post, been a fan for months, just shy I guess, but today your topic got me to write ya! Customer Service, WHERE did it go???
I too was in customer service for years and was always happy and smiley! Now there pickle pusses and snarly mugs
everywhere, that is if you can find someone, "customer service"! I say stay HOME, if you are being a Pickle puss
or learn to smile! Thanks for letting me vent! Phew, I feel better now, GayleSink.

Absolutely Right Ross - Almost Famous = PERFECT MOVIE! U R 1 of the best parts of my day, i so enjoy your blog :-D

Nic

Ross you make me laugh every day.
Keep it up :)!!

Ross,
I have agreed with you in the past , but can i just say the loudest AMEN in the history of the world. PREACH IT BROTHER!!
You should teach a customer service class for customers AND for service providers. Cell phone checkers are the worst! also teenagers who dont; know ther stock drive me CRAZY. I always go back to the counter and say, "Just to let you know , you do have more whatyoumacallits in aisle 5, in case anyone else asks. I'm not jsut a grouchy middle aged woman. I worked customer service so i know of what i speak. Show a little interest in your job people!! it makes the day go quicker!
Mama Hauss

woo-hoo.....# 2?

There once was a man from Nantucket......

Lol Ross, Your whole customer service thing & the incident at the airport & your asking if she was mad at you had me laughing. If you asked her in exactly that way it probably caught her off guard & good for you. I'll bet it did make her do a double take.

As for routines, they are ok for the most part, as long as it's in preparation for something you enjoy. For the last several years I was loathing the routine it took to get me ready for work b/c I loathed my job.

Perfect movies: I didn't respond when it was a TotW b/c I couldn't think of any. There are lots of movies I'd watch over & over but they are mostly disaster movies. Can't really explain why. Not sure I'd call them 'perfect'.

I guess 1 perfect movie I like is "Soylent Green"

How about 'perfect series' especially for Halloween? The show "Supernatural". I like watching the previous season episodes of those.

Whew! I hope this rather long comment posts.

Hey Ross and Blog Buddies!

I just knew you were going to eat a piece of melon at the very end. Too funny!!

I get so frustrated when I get bad customer service. When I worked for Amex we used to have to come in on our weekends and take these really lame classes on how to provide customer service. I always felt like if parents had done their job with their kids and taught them manners, I wouldn't be stuck sitting their listening to the "phone doctor!" OMG, it was awful! So when I get bad service I feel like those classes were wasted on the wrong person.

My step-mom did this thing when I was a kid and I never forgot it. We were in Baltimore at a university cafeteria for lunch. The lunch gal was just tired of her job, you could tell, and she was probably sick of serving college kids. She kinda barked at my stepmom "What do you want?" My stepmom told her, but then said something like "You have the prettiest eyes"... and voila! Instant makeover. This gal smiled, blushed and gave her a larger serving of pie, or whatever it was. Kill them with kindness! I learned it that day at lunch and I have never forgotten.

Another movie that I love: The Englishman Who Went Up a Hill and Came Down a Mountain. I love that movie.

zachinthebox was first...come on post jump up to # 1

hello have a great day and smile

Hey Ross Hope you are having a good day and don't work too hard. Thanks so much for the talky blog we have missed them so much! Have a blessed day and know you are loved.

yeah....a new one~ :D

I love you, Ross. You're just so darn cute Mr. Watermelon Man!

Hi Ross,
Glad to have you home. I hope you had a great time in WA. Can't wait to see the talky, just waiting for it to load.
Blessings,
Marj

Ross,
Glad you are back and that we have another great talky blog. Thanks.

Tina~in_ut October 29, 2007-14:03:42

yeah....a new one~ :D

Hi hon....did u mean yay!! or yeah?

Omg!! I seriously peed myself a little bit laughing at your blog today!! What a great idea asking a crabby 'customer service' agent if they're mad! rotflmao!!!I'm going to steal that idea for sure!!
I sometimes ask a cranky cashier 'So.... are you having a good day today?' It does really take them off guard and make them take a step back and look at themselves, I think! But I like your idea better!! 'Are you mad at me?' rotfl!!! Perfect!!!!!

Kill them with kindness! - It works most of the time when dealing with rude people! I hate it when I have a rude cashier at a store that doesn't even say hello! I become this overly sappy friendly kind of guy. I treat these types of people as if I were seeing a long lost friend! Staying very positive and extremely polite! They never know what to think after that!
Fun! Fun! Fun!
It blows their mind, and you feel so happy of your actions!
What vindication and exhilaration you will have!

Goofball at October 29, 2007-14:03:42.....i meant Yeah...I can't help it if you spell wrong~ :D How are you doing hottie? :)~

The Sox are home! Partying in the streets!

Dang it anyway. I hate that I can't watch the Talky Blogs at work. Will have to wait until tonight to hear what you had to say.

Ross,
I thorougly enjoyed watching you sneak in the watermelon at the end..lol
And I too, once worked in customer service, and people can be quite rude and obnoxious, but it's not really all that difficult to be nice to each new person (it does get hard to continue the niceness when the same person becomes belligerent, but, such is life).
I hate it when the cutomer service people act like you are interfering with their jobs....I'm a customer, hello? I AM your job...duh.

Also, I rewatched My Best Friend's Wedding...I'd forgotten how much I loved it. And I have to say that I could watch Sixteen Candles and The Breakfast Club over and over again... Fantasticly 80s :)
♥ Molly

Diana: You had better team up with Jodi if you love the Packers because tonight is the night your old quarterback will be on the ground!!

JODI: Well, ok I accidently put up the wrong colored lights. Zona has been so confused on what lights are blinking--orange, purple, green, gold. Did anyone of those gals deliver your shirt to you? I spent tons of money on that shirt. You might want to question Amy ot Tina or Barb again--they might be fibbing to keep the shirt or sell it on ebaby for thousands!!

hey Ross, thanks for the blog today. You always make me laugh.

Ross,
I thoughrougly enjoyed watching you sneak in the watermelon at the end..lol
And I too, once worked in customer service, and people can be wuite rude and obnoxious, but it's not really all that difficult to be nice to each new person (it does get hard to continue the niceness when the same person becomes belligerent, but, such is life).
I hate it when the sutomer servide people act like you are interfering with their jobs....I'm a customer, hello? I AM your job...duh.

Also, I rewatched My Best Friend's Wedding...I'd forgotten how much I loved it. And I have to say that I could watch Sixteen Candles and The Breakfast Club over and over again... Fantasticly 80s :)

Great advice for dealing with people having a bad day!

I think the airlines people have the hardest customer service job-I hope they pay them well!

Oh Ross I just went back and watched the talky blog. Now I am starving for you guessed it watermelon. Yummo! You know for years when people are rude to me I always smile and say something like, "wow you poor thing you are having a lousy day I see, but that is ok tommorrow is bound to be better." You wouldn't beleive how many times the cashier or whomever will smile back and say, "gosh you actually care?" It is my way of spreading sunshine. Well that is just me doing my thang ya know. LOL Take care and be good and enjoy life to the fullest Ross. Hey Blogbuds hope you are all having an awesome day filled with love and sunshine.

Good day ALL Blogbuddies!! Had to pop in after running to get my flu shot to catch today's blog. Isn't Ross just too precious? *Mom-Ross, ya done good! My note to Sam below covers my absence yesterday and my thoughts on HOME..........

*SAM ~ I couldn't bring myself to come here yesterday, in part due to interloper frustration (I thought the RO in this blog was for R:O:S:S! Yesterday, I wasn't so sure). Also, though born and raised in the Northwest, I've always had the feeling that "Home" is somewhere in Upstate New York or New England. While not a real believer in past-life regression, I've been tempted to explore it for that reason. I have my own home here, for which I'm eternally grateful, but I'm 2nd generation in it, and still can't get over the feeling that I'm 'borrowing' late parents' home. On the other hand, I can just see a photo of the Adirondacks, Vermont, the Maine coast and be transported HOME. Maybe it's as simple as your reference to "eating fresh seafood in Summer to drinking mulled cider in Winter". But, I can do all that here. Anyone have any ideas or a similar problem?????? Or am I just a pan flute lost in the violin section :o) ?

*whabbear ~ think I dreamed about Charles Manson last night, thanks to you!

*Shirley & DonnaJean......after what I went through a couple weeks ago, wishing you both nothing but Good News.

*SJB: no words, just prayers--------especially as the rough-on-all-of-us-who've lost- someone holidays approach. I don't think you were here a while back when I quoted my favorite line from Rosie's book, but your appreciation of the kindness of strangers reminds me again, and we have so many Rosie fans here I doubt they'll mind too much if I repeat:
"real life is scraps, held together by Moped, messy at its edges". I've found when my day is a little 'scrappy', BlogBuddies are my ModPodge! I bet you'll find the same. Welcome to the neighborhood.

Off to Costco. Anybody want anything?? Catch ya tonight. Enjoy your day!

Hi Ross!!
How much do I LOVE you!!! Eat as much as you want during the talky blogs and keep making mean people think about their behavior by being the nice guy that you are! I will be tuning into Phenomenon to see you again this week! Have fun and HAPPY HALLOWEEN!

eating on the blog is too funny - don't listen to the downers

Gosh, who knew ....my spellchecker thinks life is held together by a Moped?????

Ross. I love that approach to customer service. It's perfect. Some people just need to be made aware of how they're treating people!

I wanted to put my 2 cents in about movies...this weekend I saw a couple that I think are worth revisiting (or visiting for the first time).

Just Like Heaven - fun and light flick about ghosts and love. Reese Witherspoon is great.
Finding Nemo - what I think is the best Pixar movie.

Tina~in_ut

lol. Thanks for your reply in 51......I think all my circuits are cooking today!

YaY!!!!!!!

I saw that mix up and thought OMG....kill...kill!!

Gotta run out and do a little marketing and blow some dust off the roads! Be back later!

BYW....Hi Blog Buddies!

Cute cute cute, superior customer service skill is an adventure and some jerks stomp all over until they see you are human, Rock on, and don't take bad service... it makes everyone's life better when you call it out! Also good movies, you must see Fancy Dancer... and so many others. The Dark Crystal also is great. have fun at home all

My favorite movie to watch over and over...(no laughing, okay..you can laugh)...Urban Cowboy. I just LOVE that movie!

Customer service, oh-my-gah-! We all have our horror stories. So, I'll tell you my most interesting interaction with a customer service person. Trying to make a long story short...

It was Thanksgiving time and I was playing in a softball tournament. Our team won the tourney and our "trophy" was a Tourney Tshirt and a certificate for a free turkey at the local grocery store. I'm thinking what am I going to do with a certificate for a free turkey? I don't know how to cook, and bringing the bird back to life was out of the question. So, I called my Mom and asked her if she got the holiday turkey yet. She said that she had. I was like,"well darn". Then I thought a minute...and said, "Well do you have the receipt, I want to take it back". (I explained that I had this crazy certificate and wasn't going to be using it).

My Mom thought I was insane of course but said, "Knock yourself out". So, I picked up her frozen turkey and the receipt and headed to the grocery store. I walked into the store and put the bird on the counter and said to the girl "I'd like to return this please". She looked at me like I was from Mars. Then, she actually asked me..."Is there anything wrong with it"? (we're talking a frozen turkey here people, how would I know, right?) I said, "Umm, not really" She said, "Then why are you returning it?" I didn't feel like explaining my gift certificate predicament so I just told her "Well..it's too dead". She stared at me with this blank look and then said, "Uhhhh,...okay", and gave me my money back. She was speechless and stared at me like a lunatic while she completed the transaction. I left the store kind of chuckling to myself and watched her sprint over to a herd of employees as she covered her mouth and undoubtedly began to tell them..."Do you know what that freak just did...".

btw, you have to see the Red Violin. love that movie. Oh and you can eat all you want on the blog, LOVE THE ENDING!!! :)

Roooooooosssss!! I just wonna kiss you right now! Well, I wonna kiss you all the time *siiiigh* but listen, I am so excited from watching your blog. Because you did what I ALWAYS tell people to do when they encounter hiney-hole customer servicer reps. I to have worked in customer service, and the reason I always moved up the ranks is because of my STELLAR customer service! I never projected any of my own personal drama onto the customers. So now, whenever I encounter somebody lke you did...I do EXACTLY what you did. Totally make accountable for their actions and give them a wake up call. But in a non-threatening way. BRAVO my good man! BRAVO! You impress me more and more every time I watch your vlogs!

And furthermore, a good way to go to the theater is ON A DATE! C'mon man! We wonna see Ross in LOOOOVE! Or at least get a booty-call and tell us about it on the Talky Blog...JUST KIDDING!! I know you've got more tact than that. :-) But I do think the next time you go to the theater it should be becasue you went out on a DATE! And if ya can't find anybody...I'll volunteer! *blush* :-)

Ok, here is another 'perfect movie': 28 Days (Not 28 Days Later). I am referring to the one with Sandra Bullock. (Actually I like all her movies.)

Also, congrats on being called back to be on Phenomenon! How cool is that!

Mother Hubbard!!

Your right about the people who work in CService for the airlines.....I think all the ones that do it well deserve a lot of money!!
I have always been amazed at the high level of customer service with Delta Airlines!

Hi Ross - welcom back home!!! I luv'd today's talky blog - I have worked in customer service for over 20 years - and you did exactly the right thing!! (I hope the girl that waited on you at the airport wasn't named TINA!!! LOL!!!) I just got a HUGE compliment today at work. I had a customer ask if I ever had a day off, because it seems that I'm always waiting on him. I asked him if he had a problem with(I always waited on him)that - and he said no - because I'm the best clerk at the store!!! Boy that made my day!! My other favorite thing is to kill them with kindness when they're being crabby - maybe by being extra nice to them it will make their day better (or at least make them feel like a schmuck for being crabby!!)

I hope all my BB's are having a good Monday!!

Peace Out
Jodi

P.S. DIANE/DENVER - Tonight's the night - BRING IT ON!!!! Your neighbor called and said that you in fact have your green and gold lights up for the ocassion - THANK YOU!!!

*waves enthusiastically at Joe from Virginia Beach* Oh my gawd...we're like NEIGHBORS!

Hi Ross!!
Hi Blog Buddies!!

I sure do agree about customer service! Especially since that is all I've done for work all my life! And I am darn good at it. I've always gone by the philosophy that you should "check your problems at the door" and try to put on a happy face for the public! It's not always easy to do, I agree, but it works.

Also, did I miss something?? Was I not here this weekend?? Wasn't the TOTW about "HOME" and what makes a home?

Ross, you said the TOTW was about "perfect movies" to watch and re-watch. Honey, you are doing too much traveling, you need to slow down and relax, since you totally forgot the real TOTW!!!

Glad you are home, happy that you watched some good movies, and are back into your routine!

Sending out good wishes for Shirley. I now need to go back to Area 51 and see if she already posted!

Till later, Peace and Love to all, DonnaJean

Mother Hubbard!!

Your right about the people who work in CService for the airlines.....I think all the ones that do it well deserve a lot of money!!
I have always been amazed at the high level of customer service with Delta Airlines!

Hey Ross! Great blog! I'm sporty at heart too. I love the Green Bay Packers !

~Ross you are a SAINT!

no!

~A GOLDEN GOD!!~

~The food editing was too
cute!
"...and swallow."

I too was in customer service,
my whole working career (still am as a Wife & Stay at Home Mom)
I always treated the customer the way i would want to be treated.
The mean/disgruntled customers were my specialty.
i loved that moment when I knew I had brought them back from the darkside(much like you did with the ticket lady).

I STILL find myself "helping" people in the grocery store etc..

Sounds like you're getting back into the swing of work again. To funny with the last piece of watermellon and trying not to squirt juice everywhere. Hope you have a great week back to work.
Lisa

DIANA! - GO PACKERS!!! Do you live in WI or are you an honorary cheesehead? I have a friend named Diane that was nice enough to put out green and gold lights for tonight's game with the Broncos!!! LOL!!

Peace
Jodi

DELORES - nice suck up to Tina @ 14:31!!!! I hope you have a great night pretty lady - are you still dancing in your bloomers?!!?

I caught that too DonnaJean! Jet lag and vacation one day flows into the next. But, I love getting new movie pix. There are so many, so it helps to narrow it down, just like book reviews.

And PLEASE for the love of digestion, MASTICATE at your leasure after all it's YOUR BLOG.

thanks for more day to day info to chew on

~Bon in Oregon,
okay, this is weird!
I too am born and raised in Oregon, yet I feel like Im supposed to live on Nantucket Island!
I just recently mentioned this to my mom (hoping she would tell me she'd won the
lottery and I could buy a home there)
AND I too live in my husbands childhood home.
We never really got to choose where to live.
small world
:)

katy lee ka- love the way you put it-bringing them back from the darkside!

Ross...can I say?? LOL You are such a hoot and you make me crack up, thank you for that!!!!

I HATE bad customer service, and I am going to try your approach! LOVE IT! Thank you for the great positive way of dealing with something that burns my undies!

Thanks again for the giggles Ross, I think you have no idea how much power you have: YOU SPREAD JOY! Good for you!

Lord knows , dealing with the "general public" will take you to the darkside.

Hi Ross!!
How much do I LOVE you!!! Eat as much as you want during the talky blogs and keep making mean people think about their behavior by being the nice guy that you are! I will be tuning into Phenomenon to see you again this week! Have fun and HAPPY HALLOWEEN!

Ross ... you start eating on the blog again!! shame on anyone who said don't eat.

Hi Ross. I loved the watermelon at the end. Funny!!
******
Thanks to everyone who sent hugs and well wishes to me yesterday. The doctor's appointment went well. They found a couple fybrodes(sp) but said it was nothing to worry about. So all is well and I don't have to make anymmore out of town trips. Yeah!! Thanks everybody and have a great night!

ROOOOOSSSSSSS & BLOG BUDDIES Too funny Ross eating the water melon in the end. It's so something I would do.

OK, a must watch movie that not a lot of people really saw..... THE BUTCHER'S WIFE .... it had a blonde Demi Moore in it. It's about finding your "other half" to make you whole. I just LOVED it.

Shout outs to: MIKEY.... iteach ..... Scrappysmom .... Whabby ... SacBarb....Seaside... Kahona Girly.... and everyone else I forgot....actually too many to name. I miss chatting with you all at night. Maybe after I move to Maui I can and it will be like 6 my time.

huggggggggggsssssss to all and to YOU ROSS!!

~Shirley~ So VERY glad that the Dr visit went well. Fybroids are something that can be dealt with, thank goodness!!!! So very happy for you!

~Mother Hubbard~ TY for also catching that, I thought maybe I was going cuckoo, but, maybe that was a topic several weeks ago, anybody remember??

Bye for now, Peace, DonnaJean

Ross,
Yes that is wrong I've deal with people all my life an they can be trying at times but you get to go home an say thats why we call it Retail Hell
People Be nice you get more out of LIFE

Let me tell ya- I work at the Local Pool in the concession stand. There is nothing worse than an angry person in a swimsuit....and it always seems to be those people who you don't want to ever see in a swim suit...
Anyways, you wouldn't believe how antsy people get about their pretzels! It only takes 45 seconds but we get the huffing and the shifting from side to side - it is ridiculous! That is why I am always nice to customer service people!! I think EVERYONE no matter who you are, EVERYONE SHOULD HAVE TO WORK IN CUSTOMER SERVICE FOR 6 MONTHS. Then we would all be a little bit nicer :)

Yep that's my plan to make the world a whole lot brighter!

Ross, loved your customer service story! Years ago I worked with someone who was always grouchy and rude. I hated when I'd have meetings with her. One day I finally just said that I was sorry her life seemed so hard and that I would be happy to listen if she needed someone to talk to. Do you know she completely changed? She was a joy after that. I like to use that approach now too if I'm at a store--I just say, I'm sorry you are so unhappy. That usually makes them apologize and start talking.

Shirley so glad you received good news today!!

Whabbear, message for you from me in Area 51!

Oh Ross you are so much fun to watch. I loved the end when you ate the watermelon.

Oh, and I just love love love Almost Famous!! I love Kate Hudson, she is one of my favorite actors. I could watch that movie over and over again.

Well, I am going to eat dinner. I am hungry. Hope everyone had a wonderful Monday, thank God work is over. Well, talk to ya'll soon.

Hi Ross! I haven't watched the talky blog yet, but I'm fixin' to.
Hi Blog Buddies How are you all doing today?
SJB, I too am sorry for the tragic loss you and your family are experiencing.
Thoughts and prayers are with you all!
I will be back later,
♪♪Razz♪♪

Ross: You go right ahead and eat on the blog, and belch if ya gottem...doesn't bother me at all!!

The other night, when I had to return something to a store--the cashier that was in the department told me he would have to charge a 15% restocking fee. I said "OK" and then we started talking about his work and hours and other customers. By the time I left, he not only DIDN'T charge the fee--he gave me a ten dollar coupon for my next purchase. People appreciate when you listen and smile.

Tina~in_ut: Delta? Where have I heard that name before?

Dianne/Denver: Purple and orange only. Not that it seems to do any good.

Jodi: I know I don't have that shirt, my closet is stuffed with silver and black!

Shirley: Wonderful news!!! I'm so glad all is ok!!

Ross, you make me laugh out loud! I love your talky blog! Everyone is copying you now but you are still the best! the watermelon at the end was priceless! you do whatever you want! It's your blog! I adore you sweetie!

Hi ross and blog buddies!

Ross, as usual you crack me up. I love that approach. I am going to try that.

Ross,
WELL SAID!!! Thank you for bringing that forward like that. I'm hoping more people will step up and politely acknowledge to customer service people their attitude. Sometimes it can ruin a customers day to have that crap put upon them for no reason. I hate it when customer service people sit and complain to me about their troubles while helping me. I don't want to hear it. Do you? Anyway, Thanks for letting me vent. Love the last bite of watermelon you had to get in.. LOL!!! It looked yummy!!!

Ross you are a hoot! A watermelon eating laughable funny guy! Keep up the kick in the pants blogs...you make my day!

Thank you so much for all those thoughts and prayers. I know they helped. My very special friend will be able to keep his finger.

TOTW - I know this is really late but home. It wasn't until a few days ago when someone pointed out that I lived in a temporary home. A few years ago I lived with a good friend and we had a nice decorated apartment. Even though it was an apt. it was still home.

I then met someone who was a very transient person. I didn't even realize it. Even though I have been living in this apt for over a year, we still lived out of boxes. Now that that negative influence is gone in my life with all the positive energy that is around me I can have a home again. I am very happy.

Grats brenda on first!! :)

How ya blog buddies been? Cedar Point was a blast this weekend, I haven't been anywhere in a long time so that was much needed.

Anyways, Customer Service isn't for everyone that's for sure. Ross is great at it!! I'm not bad too, did it for many years.

Fruit looks yumm-o. Glad the fires are getting under control.

How's Louise? :)

Take Care All & See ya tomorrow!!

-Kasey

I so agree! I used to work in a place that used a switchboard. I would have to talk to the operators all day, every day to page people. That was my job... that was their job. They were so nasty so often. I always thought; 'why do you work a switchboard if you can't have reasonable phone manners...' I never said anything. It made it hard to pick up the phone. I think if you don't enjoy your job, instead of taking it out on the people around you, leave. I don't know... that's so true. Or, how about customer service outsourced to 'areas' where women are second class citizens and they treat you that way? I have had that experience more than once. I just ask to speak to my continent. I don't like to be negative, but a snotty customer service rep can ruin a perfectly good day... Have a great day. ROSS, you are amazing with people and we all need to be more like you!

I so agree! I used to work in a place that used a switchboard. I would have to talk to the operators all day, every day to page people. That was my job... that was their job. They were so nasty so often. I always thought; 'why do you work a switchboard if you can't have reasonable phone manners...' I never said anything. It made it hard to pick up the phone. I think if you don't enjoy your job, instead of taking it out on the people around you, leave. I don't know... that's so true. Or, how about customer service outsourced to 'areas' where women are second class citizens and they treat you that way? I have had that experience more than once. I just ask to speak to my continent. I don't like to be negative, but a snotty customer service rep can ruin a perfectly good day... Have a great day. ROSS, you are amazing with people and we all need to be more like you!

WATERMELLON YUMMERSSSSSSSS
its out of season here ..would love love love some but its out of season in nova scotia..hey check out white jaun in halifax nova scotia on youtube ..winters coming ..fav movie rasing arozina.....back to tomatoes and olives xo

You were just what I needed after a long day. I laughed and knew exactly what you meant about bad customer service. Have a great night.

Good movie to watch when you need a laugh; Jumping Jack Flash with Whoopi Goldberg.

Not sure if this posted already. your sense of humour is great. I had a long day and totally look forward to your talky blogs.

Good movie to watch "Jumpin Jack Flash" starring Whoopi Goldberg. Makes me laugh everytime.

Take care

Hey Ross!
Loved the talky blog, you cracked me up at the very end! :P By the way, I don't know if you know this, but I think this might have been the 99th talky blog, cause I was looking at the categories and next to "Talky Blog" it said "99." Anywhoops! Thanks for the great talky blog!!

Love ya!
KJ

I guess we all have to learn it goes both ways-be kind to each other for goodness and peace sake!

Thanks for making me smile. Luv the bloggs..ur new blogg friend

Ross,
You are the funniest thing!!
Tear into that watermelon baby!

SJB-love the turkey story-LOL!

I have found that people are nicer than in the past-that is when you can actually get a real person and that real person doesn't lie to you just to get you off the phone.

It is a GOOD thing I saw you EATING on the TALKY BLOG at the end. You keep everything real. SO EAT!!!!!!!!!

Amicus- I can see you taught well by all the BOLDNESS here! LOL from a hopeless computer illiterate. I'll try one of these days-when I get over my fear-that what ever I do screws things up.

My Grandmother always says -

"kill 'em with kindness"

and that's exactly what you did with the airline lady. Way to go Ross!

As usual - comments out of context unless you scroll up.

Ross! You are sooooo adorable! You cracking me up!
You make me laugh… priceless!
I just love your way to see life and you inspire me!!!
Take care

Ella

Or I mean - read from the bottom up. Though most of you know that...

Oh My Gosh, I love Almost Famous! I got my niece into watching it when she was 3. She loved it so much, better then any cartoon. She called it "Dance Movie" I don't know how she got that out of it, But she so loved it and rocked back and forth. So cute!

My top favorite movies all time are:
Ever After: A Cinderella Story
Pride & Prejudice (with Keira Knightley)
Wedding Date
Babycakes
Connie & Carla
To Wong Foo, Thanks for Everything Julie Newmar
Music & Lyrics
Never Been Kissed
Teen Witch

I just have to many favs, I could go on...

Hope you have a super fun day!
Kisses to Louise!

Ross
i am so glad that you are going to be on Wednesday night i loved that you are doing it once again i hope they ask you back. I loved that you were eating that watermelon at the end for all of those people that cant stand it oh but i thought that it was too funny hee hee
:)

Ross, U R GREAT! Always so sweet and just a ray of sunshine. We need more like u in this world. Thank u for being so cool. Life is too short to be walking around angry. Don't ya think?

Hey Ross,
I can understand about going back to work. Tomorrow I go back to work after a 2 month medical leave, its gonna be weird.

MOVIES: SHAWSHANK REDEMPTION= I'm the type of person I like ALL genres of movies but I could watch this and NEVER get tired of it. You know how there are some movies you can see every once in a while but they can get boring if you watch them to much. Shawshank isn't like that.

CUSTOMER SERVICE: I've been with WALMART for 8 years and let me tell you it is VERY difficult be sane sometimes. I've been called every name in the book. The best thing to do is not take it personally or it will drive you insane. I LOVE what you told that lady.

p.s. When I'm working and someone gets mad at me I just say "God Bless You". That makes them do what that lady did and become speechless.

OH Ross,..
I always learn something NEW from U ,& every time I take a break from my daily grind & WATCH YOUR Interesting videos & lastest thoughts & opinions on this & that! OK,.. Have a good week Ross & licks & love for WEE WEE from Buddy,too! NOw .I need to go buy watermelon for my Tortoises & a big supply of TP from Costco! Thanks for that polite reminders !!Hugs JoanE

Plus,Before I forget.. Thanks AGAIN for the Video blogs. in Wash.last week & while U were on vacation! WE could see how frustrated U became, spending the 8 hours trying to download the dang uncooperative video but I for one really appreciated it,...as it took my mind of some realities here in OC this past scary/challenging week as well!WE all have our issues now don't we ?!BTW,.I dislike those Santa Ana's for a variety of reasons too!

Plus Thanks to all the other BB's ,who were here for MANY of US in times of stress & worry also! U are the best!!Hugs,. JoanE

Speaking of customer service-can someone in NBC tech explain the foading situation?

Is it fixable? Is it my computer?

Please say something. I never had a problem viewing the video, but when enough people complained it was worked on.

I think alot of us have complained about how frustrating it is to be foaded, but not have seen that addressed.. unless I missed a post... I am getting through now , so I'm hopeful it's fixed, but then tomorrow comes and can't get thru.

Just a heads up please if its fixable or not.

I SO hear you about the customer service thing. I really hate it when people are rude.
Don't you think it's harder to be rude than to be nice? Obviously there are people out there who would disagree with me on that.

Totally don't mind you eating on the blog. Hey, we've shared your sinus clearing adventures...what's a little watermelon?! :)

Love Ya, Ross. Glad you're back safe and sound.

Tinkatia: Did your computer start acting that way after you started watching Ghost Whisperer?

Ross: That was so much fun. I just lost it when you said, "..and swallow". That was really really funny.

I worked as a bookstore manager for 15 years and I really hated it when I would get employees that didn't understand the importance of customer service. You have to Always think about being nice to people and treating them with respect with a smile on your face! Life is about being a good and positive customer service representative.

I have to admit, I was anxious to get to the end of the blog and missed the last bite of watermelon. I am going to have to go back and watch now.

Amicus A belated thank you for the post on how to do bold. I am so sorry I missed it and it was so kind of you to take the time. :)

BBs I hope everyone had a super Monday!!

Bebbi

Ross - I have to tell you....I watch the counter very closely at the end of your blogs just because I absolutely ADORE the last 2 seconds you throw in there sometimes after you say goodbye. They NEVER fail to make me laugh out loud!!! Like the one where Louise hit you in the head with her little chew toy last week - OMG!!! Too funny. And then today with that big piece of fruit you horked down at the end - I thought you were gonna choke when you started to laugh. Don't choke - but please keep putting in those little things at the end because I love 'em!!!

Jodi: Don't hold your breath for the shirt from Dianne/Trying to Make Trouble. Amy, Tina and I are innocent. She spent tons on the shirt but she probably forgot the postage.

Barb

Hi Ross! I love your double ending on the talky blogs. You are soooooo clever, kiddo.Hey, it's okay if you eat on the blog. You are a gentleman and I know you must blog during your lunchtime somedays, right? I'm just glad for your loyalty to your blog-buddy fans. You have a lot of them. Thanks for the head's up that you're on Phenomenon this week also. I can schedule you on the DVR, for we're going out that night. Love and kisses to you and Louise.

Okay, first of all I was going to say I think you need to take the Rosie approach and say though it's my blog I'll eat if I want to. I say pack your lil cake hole if that's what you want to do.

And then you came back...

... and packed a big ole hunka water melon in yer lil cake hole.

Thank you so much for that. I always loved it when He from JaHeRo would eat on Ro's blog. Big ole turkey legs or Salmon or whatever she wanted. I say just do it.

Peace out Ross and BB's!!

Parting shot was THE bestest!

LOL!

HI Ross,
I used to work at grocery stores and I was always nice to people and very polite so to this day when I get a crabby clerk I will say something just like you did, good for you.
Not that long ago a girl at a drug store checked me out and just handed me back my change and never looked at me or counted it out or said Thank You so I looked at her until she looked at me and said, you are welcome, she just gave me a dirty look. I don't know how some people can be so rude.
Your talky blog was funny, loved the end when you ate the watermelon, so cute.
Thanks for making me laugh again today, you are such a sweetheart.
Love ya Ross
Joan K.
Wisconsin

Ross, you are so funny. I watch your talky blogs everyday after getting back from school and it makes the day a little brighter. Hope your first day back hasn't been too hectic!

hello blog buddies, Nice to be reading your posts again Tina in Utah and Deloris Crump,
and really all of the blog buddies posts.

I was away for the week and had a wonderful time. I'm trying to catch up on the Rossblog for the last week. Fun!

Tinkatia, I wrote to you right before your mom got sick, so I think you never read it. You asked me about my friends in Nova Scotia. Well, that is who we spent the last week with. Love them! They live in New Harris NS in Cape Breton Island on Seal Island. Do you know where that is? Well we met them in Vegas last week and they always have a BIG trip out of NS. They flew from Sydney to Halifax to Toronto to Denver to Vegas. Imagine that. We flew nonstop NYC to Vegas. They are used to that trip, they say. I loved seeing them again.

Marge, did you find a place to retire to? It was fun "helping" you look.

I'm so happy to be back.

Hi Ross!
Thanks for the great talky blog today!! Of course it's always good! I work in customer service and I am going to try your approach next time someone is rude to me...which was today by the way..it must be the full moon?? Keep up the good work!

grandma moses: Am checking out Naples and Miami. I hear there are a lot of transported New Yorkers there. What can you tell me?

Emjay, I feel the same way, I don't care if Ross sits on the toliet and does the talky blog just so he does it. I enjoy everything he does, even eating or letting Louise kiss him all over his face.
Joan K.
Wisconsin

I'm with Patrick,
I love Shawshank Redemption,
I love, love, Tim Robbins.

To Kill a Mocking bird, the first time I watched it I identified with Scout.

Mississippi Burning is another favorite of mine.

I must have been about 10, when my parents would let me go to movies with my friends, every Sat and Sunday matinee.
I remember one I liked so much I sat through it twice.
A Tree Grows in Brooklyn,
many years later I read the book and loved it even more.
I haven't seen the movie for years, maybe I'll have to rent it sometime.
Hope you have a great night Ross, and BB's

I havent watched the talky blog yet, but, the customer service thing just fueled my fire right now. I am trying to locate an item at target right now from a wedding registry and the van nuys store has hung up on me or left me on hold about 5 times and I cant get an answer for the life of me! I've called 5 other stores and they all treated me with respect and answered my questions quickly. But this store doesn't know the meaning of customer service.

ROSS!!!!!!!
^^^^^^^^^^^
~~~~~~~~~~~
```````````

I LOVE your advice for rude customer service!!!! I am using that!!!
I don't get how rude customer service people get away with it! I don't get how their bosses don't tell them it is part of their job to be NICE and ATTENTIVE!!!!!!
Personal phone convos during a transaction are a huge peeve of mine as is rudeness in general.
I just don't get it.
Maybe being older and living always in the part of the country that is known for "nice" I just have so little tolerance for rude customer service period.
I am so trying your "are you mad at me" next time!

My husband's peeve is when we eat at a local restaurant where you can SEE the food up ready for the waitress. The guy rings the bell, and our food is up. The waitress is slowly wiping off a table or chatting with a friend, or counting the grains of salt in a shaker. Actually.... one time the waitress was standing at the end of the salad bar staring off into the nothingness like a stump. We patiently waited for 5 minutes. Food still up, her still gapping. I, knowing my husband hates cold food and he was turning bright red at this point, got up and said to the other waitress, who was standing right there by our food but "it is not her job" to bring it to us, .... any way (run on sentence apology here).
I said to her "excuse me, is that our order up?" She looks at the ticket and says whatever we ordered. I said "yes". She said "yes". I said...... "can I have it?" She acted weird and gave me the plates.
Our waitress then acted all pissy after that. Not like I chewed her out or made a scene like many people would have.

Oh, and, for the record. When you started imitating that ticket lady by huffing and griping...... it sounded a LOT like my mother in law! HA!HA!HA!HA! That is a different story! HA!HA!HA!

Gosh it was nice to see you today!!!!
I went to a family wedding over the weekend and was so nice to come home to your sparkle today.

I love your watermelon ending!
I for one don't care if you eat, kiss Wee Wee, pour a netty pot up yer nose, car blog, stand on your head, do the hokey pokey, wear a feather boa. I just love ya no matter what. :o)
Mj

Hey everyone... I haven't been on in a couple weeks. I'm glad to be back cuz that was one funny talky blog!

I, too, was in customer service for a long time. I was always nice to everyone. Once in a while, if someone was grumpy to me and I didn't feel like being fake nice to them, I would just do my job without the smile, but I ALWAYS said "Thank you" at least.

When I am being waited on by someone who barely acknowledges me, it bothers me. I usually just try to ignore it, but I almost always dwell on it for a minute or two. I'm a little too shy to do what you did, Ross, but I admire you for doing it. I'm more likely to try the complement trick instead.

As for movies, I LOVE movies more than anything else. My favorites (most of them) are listed on my blog under My Faves. When you ask for a "Perfect" movie, I would have to say it's one that is enjoyable for both men and women and it has to be a comedy. One that makes both my husband and me laugh so much is My Cousin Vinny (among others).

I have to go back and look at talky blogs for the past couple of weeks... I hate missing out on anything...LOL!

Eating watermelon is not offensive. LOL

My personal customer service favourite? When they can't serve you because they're too busy discussing who's going on break and when. Argh! How about little ole me, the customer? You know, the one that is the reason you're working?

I've been keeping my mouth shut and not commenting on how LONG its taking the "tech" guys to fix computer problems and little video hosting issues but enough is enough! I mean I'm a computer teacher and don't know much about actual programming but if you're getting paid to be the "tech guy" then it shouldn't take as long as its taking to fix a problem that effects most of your BLOG BUDDIES! I know you dont want to say anything and I'm pretty sure its crossed your mind so I hope by writing this who ever your "tech guys" are will kick it in high gear and finally fix something with in a reasonable amount of time. Thanks for letting me vent...Michael T. PS You make me laugh and it really makes me smile to see you BLOG. Thank you.

Remember, Ross........... for Phenomenon get dressed up. You look so HANDSOME all dressed up with fancy shoes too! You are a knockout all dressed up. Hey, three-piece suits are back! I'd flip to see you in one of them! Okay, bye cutie!

Ross Ross Ross
you said you would open/show the ugly stuff. Is it out of sight out of mind?

Mother Hubbard!!

I typed and example of how to make things bold in "Word" and posted a pic of it on
www.myspace.com/delorescrump.
You can probably print it or just copy it down. It is in my pictures under bold.

USCDee: Great news! I am really glad that everything is going to be alright.

I agree completely about poor customer service. I especially dislike those that hand over your purchase with..."There ya go!" Once I thanked a girl in a fast food drive-thru. When she looked like I may have lost my mind, I told her that was actually her line!

Loved the end when you ate the fruit. Go ahead and eat Ross. You take time to talky blog for us and it's not like you were takin' a dump! OK?

NBC techie peeps- are you mad at me? I hope not. I just get frustrated when I type something (sometimes long) and it becomes a waste of time. I hope you can understand. I understand computers can be difficult! Any advice or help you can give is greatly appreciated.

Tinkatia, I read about you mom recovering in a home and was sad she couldn't have her cat(forever?). I believe that is a little bit of a heartache. sorry about it

Whabbear, Your sis-in-law needed another surgery. How did it turn out? I hope she is feeling well.

Marge, Depending on your taste, Naples and Miami are fabulous. Vacationed in both many times. Naples is very quiet and beautiful. I love Miami, South Beach area - fab restaurants for dining - lunch on Lincoln Rd - watching all the dogs drink water out of the trough - I am partial to Miami.
Do you know who Suzy Orman is? Well, she said not to buy in Florida now because prices are coming down a lot. Reason - hurricanes getting stronger there. I don't know. You have to live somewhere!

Donna Jean, I can't find anything about how you enjoyed your concert. Hope you had a marvelous time!

Thanks Delores Crump-I'm not sure at this juncture if Im ready to do bold type-I guess I'm fine doing it the regular way. Though it looks nice when you all do it. I'll keep your info for reference-thanks again.

Shirley & USCDee: great news for you both. Glad it turned out well.

Chicago Sandi: Shout out to you too. When are you moving to Maui and where are you going to live? I go there about every two years and stay in Kula which is Up Country. I love it there.

Mother Hubbard and DonnaJean: I think Ross was referring to another weekend topic a couple weeks ago when the perfect movie was the topic. That was when he and Daria watched My Best Friends Wedding.

Barb

Ooooh, customer service is the worst. Mostly, because people are psychotic! At my particuar location they were psychotoc, rich, white people. *shudder* At this company they had these cute little acronyms about customer service. GOT A PEN was the most popular. My favorite portion of that: P for "pass the buck" (i.e. let the customer yell at someone else). My least favorite: N for "never say no". Sometimes, people just need to be told no.

I just had a great customer service experience at WalMart! The lady who checked me out was so friendly and such a pro!
It was sort of surreal. I knew I was just staring in amazement at her and smiling but she apparently had charmed me.
As I walked away from her area toward the exit, people were looking at me and gathering their children around them and it hit me!
Delores you still have that big goofy grin on your face. Those people probably thought "that old lady is high"......
When I hit the display of hair care products in front of the beauty shop I snapped out of it right quick and headed as briskly as a one legged woman can, toward the door.

Well I got outside and as I got near my car, there was a black Thunderbird with handicapped plates parked next to me. I thought oh Lord, not today. Sure enough Wanda Blevins old tiny head came around the car. She said, "Oh Delores, I heard that you got a new car...I was hoping that you had been able to get a Thunderbird like mine." (shes 81)
I said, "Wanda, they had 4 cars like yours on the lot and I added up the horsepower in each and all 4 don't add up to what I got under my hood." Wanda returned with, "Style is my main focus". And I said, "well apparently not when you go to the beauty shop!"
Well rather than pop her one with the zucchini that I have just purchased, I suggested a friendly wager and that we take it out to the highway. She said, "honestly Delores, sometimes I wonder if all your screws are tight."
She got away before I could get the squash outta the bag!

Hi Ross, eat all you want.. I eat while I'm watching you and you never complain!!! Thanks to all my blog buddies for all the goodness you threw my way this last week... and joanE , was a busy weekend.. I get back to you soon... Love you Ross

Watched All or Nothing over the weekend-really spoke to me about loneliness.

Worth a look see. You can get any movie thru the library now.

Favorite movies of all time...I luv luv luv them
THE UNSINKABLE MOLLY BROWN (Shirley McLaine)
BRIGADOON (with Gene Kelly)
ERMA LA DUCE (Jack lemmon,Shirley McLaine)
and last but not least
SINGING IN THE RAIN....ahhh memories...

Almost Famous is one of my faves as well. Something about it...and many a time have I gathered people at bar and everyone knows the words to Tiny Dancer...maybe we should do a duet?
Anyway, as a Customer Service person, I am totally going to take your approach going forward.
"are you mad at me"
Priceless
-a

Ross - Another great talky blog. They are all great. I love Kate Hudson too. Have you seen "How to Lose a Guy in 10 days". It's a funny one. I also like "Raising Helen". It is a comedy with some poignant parts. I think you would like them.

Bebbie - You are getting very proficient at using Bold Good for you.

grandma moses - Thank you for telling me again about your friends in Nova Scotia. I know where Seal Island is. Small world eh?

Ella D - You are right. My computer didn't start acting up until ZonaBaby got me watching "Ghost Whisperer". Do you have an explanation for that ZBaby?

I had an experience this summer with the customer service at Sears. I have a maintenance agreement that I buy annually for almost $100. This summer my dishwasher broke and it took 2 months to finally get someone out here to fix it. I would spend hours on the phone talking to someone miles from her and I kept getting promises but no service. After 2 months I finally got through to the head of the customer service and someone came out and fixed it. In the meantime through all the summer barbecues I had no dishwasher. I didn't get an apology so I found out the name of the President of Customer Service of Canada. I wrote the best letter I could write and sent it to him registered. It took a couple of weeks to get a response but he finally phoned me and was so very nice. He said he would look into the matter and gave me a 3 year contract for maintenance. Sometimes you just have to stop being nice and go over their heads. I don't usually do such a thing but in this case the letter was worth it. In 3 years they may have to do quite a bit of repairing. Of course that entails getting them out here.

Dawn F from Chandler, I think you are such a nice person. You always have a kind word to say in your posts, I hope you would post more often, would love to get to know you better.

Happy Monday! Hope everyone had a good start to the week. :o)

~Sneakygrl~

some thoughts: You watched The English Patient again!! Great! My favorite!! It's beautiful...not everyone appreciates it. So glad you do.

Also...strange but true...I love it when people eat on the blog. You know on jahero when Helene eats? don't you love it? Same with you! I think it shows a real side. I find it entertaining.

Finally, I laughed OUT LOUD when you talked about the CS person at the airlines. hehehee.

Another movie suggestion- "Always" (it's a spielberg movie...it'll look beautiful on Gloria.) I'd be shocked if you didn't like it. funny, beautiful, touching and wonderful. Not a lot know about it, but I think it's so great.

Loved the end of the talky blog...eat on!! LOL

I'm with those who said their favorite movie is Shawshank Redemption. I can watch that over and over again. When I was a kid (back in the stone age)I saw Journey To The Center of the Earth about 15 times.

As for the customer service situation...whenever I get someone who seems to be having a bad day I usually try to "schmooze" them. I'll compliment their jewelry, their hair, or something they're wearing. I can usually get them to "soften up".

Hi everyone!!! I've been away for a while. Good to be back.

Hello Ross !!!

I know how much you love watermelon, but did you ever try adding a little bit of crumbled feta cheese with it. OMG YUMMMMMMMMM if you love the sweet and salty that is the best !

About customer service, let me tell you something that I will never ever forget.

I was at a department store in the lingerie department and there was this woman next to me asking questions (and clearly looked embarrassed to even ask) about mastectomy bras. The sales rep was so mean and rude to this lady, making her feel like she was wasting HER "precious" time. WELL, I just had enough! I couldn't believe what I was witnessing. I looked at the sales rep and asked her "Do you have a problem with this lady? Do you realize what she is here for and how much courage it takes to even come here for that? Or is it that you just don't even know what a mastectomy is? Put yourself in her shoes and just imagine how you are making her feel right now. And told her that if she can't be more compassionate to people that she is clearly not in the right job field. She immediately apologized and you could tell that she was truly sorry.

I was so shocked that people could be that mean. And can only hope that she will be more human and compassionate in the future.

Tinkatia-Did you get that maintenance contract for free? If so , good for you! I hate whenever I buy something they want me to buy a warranty-like they are telling me what I just bought is junk and I better watch out!

The Funniest Film Since GRUMPIER OLD MEN!

Coming Soon to a Theater Near You!!


GRUMPY OLD GALS
starring
DELORES CRUMP
co-starring
WANDA BLEVINS

You make me snort Diet Squirt out my nose, lady!!

REAL TIME = 6:02

grandma moses -Yes that was the hardest thing we had to do was to put Mom into 'care' without her 'Misty Blue'. Misty was not the kind of cat that travelled well so we couldn't even take her in for a visit. The old cat couldn't adjust to being with anyone else (a long story) and had to be put down. That was a sad day for me to have to tell my mom her cat was gone. Getting old isn't fun.

*******HAPPY MONDAY*******
ROSS AND BLOG BUDDIES

Happy back to work day!

I know about customer service, I worked at Pac Bell, and you know thats all about customer service, plus I worked in the collection department, add to that. But I always kind and try to understand. You get more from understanding, and you get back to you.

Loved reading The English Patient...but the movie was so boring, but it's been a while since I've seen it, and if you liked it (and other bloggers) I think I'll give it another try.

The movie Pay it Forward really speaks to the topic today, and is very uplifting.

Comments are like kangaroos.

Hey Rosselini! I always have to work in customer service & sometimes it's so hard to be so smiley all day. My co-workers call me "Smiley" all the time, but sometimes I don't wanna be. I really want to try that on a rude customer one day because some people can just be a pain in the ass.

Hi Ross and Blog Buddies,

OMG! Ross you are so precious! That's all I can say. If you looked at me like you did to that lady and asked, "are you mad at me?" I'd probably cry. I wanted to come through the screen and give you a big kiss and hug! I used to work in Customer Service and had to take orders over the phone both domestically and internationally. I was always nice no matter how I felt. My co-workers were always amazed especially during my bad pain days. The only time I did something on the negative was when a customer was so mad at the company that he was calling me names. I didn't mind being called the names but when he added the "F" word, I hung up on him. I immediately told my boss in case the customer called back and complained. I wanted him to hear it from me first rather than a customer. He supported my decision and told me that I didn't get paid enough to have someone use the "F" word towards me. The customer called back after about 10 minutes and asked for me. He apologized over and over and placed an order for more than he needed to make up for his negative treatment of me. Like you Ross, I always try to treat the customer service person with respect and kindness no matter what type of mood they are in. I know how it is to be on the other side...

So glad that you're back home and getting back into the groove of things. Hope you have a nice evening.

Laura O. - Just wanted to say "hi" and that I'm thinking about you. Love you!

Have a great evening everyone!

Love and hugs,

Almost Famous is one of my faves as well. Something about it...and many a time have I gathered people at bar and everyone knows the words to Tiny Dancer...maybe we should do a duet?
Anyway, as a Customer Service person, I am totally going to take your approach going forward.
"are you mad at me"
Priceless
-a

Thanks for the laughs, Ross!

I loved the customer service story! Good for you! You truly were the highlight of the Phenomenon show last week so I can understand why they've asked you to come back. I wasn't planning on watching it again, but since you'll be on, I will. :)

Good Evening Blog Buddies!

Mother Hubbard: Thanks bunches for the nice comment! You put a much needed smile on my face. :) You can use Area 51 if you want to practice bold and italics. Give me a shout-out if you have any questions, and I'll pop over there to take a look at what you've posted.

GayleSink: Welcome to Rossland! Glad you decided to take the posting plunge! :)

Bonnie B in Paradise: I laughed when I read your post, because I do the same thing at the end of the Talky Blog. I'm always happy when I see the two times don't match, because it means Ross isn't done yet. It's like an encore! :)

Bebbilane: You're welcome! Have fun! :)

Time to go watch Dancing with the Stars! :)

Hi Ross. Glad you had a nice vacation! I'm watching The Family Stone right now. It helps get me in the mood for winter (even though is 75 here right now).

...and this is why we love you so! I teach kindergarten and we have a saying-"Because nice matters". You get it!
You make my day! :o)

Hi Everyone! I haven't posted in awhile. Have been really busy and needing to be with hubby a little more because he is having a hard time in dealing with his dad's death a month ago. My stepson has been battling depression to so I have been online talking with him alot.

SJB - I am so sorry for your loss. It is horrible and you have my prayers.

I've missed coming on here and in chat and hope to be able to be more active again. I really enjoy this blog and the chatroom.

Favorite movies to watch over and over are THE TROUBLE WITH ANGELS, POLLYANNA, the movie about the girl who has the baby in Walmart and tons more.

Tinka: You have ghosties in the machine?? I didn't do it, I swear!!

bon'oregon

I am so sorry about the diet coke but your post really tickled me!

I would like Elizabeth Taylor to play me and that girl who played Iola Boilin on MaMa's Family to play Wanda!

Hello Ross !!!

I know how much you love watermelon, but did you ever try adding a little bit of crumbled feta cheese with it. OMG YUMMMMMMMMM if you love the sweet and salty that is the best !

About customer service, let me tell you something that I will never ever forget.

I was at a department store in the lingerie department and there was this woman next to me asking questions (and clearly looked embarrassed to even ask) about mastectomy bras. The sales rep was so mean and rude to this lady, making her feel like she was wasting HER "precious" time. WELL, I just had enough! I couldn't believe what I was witnessing. I looked at the sales rep and asked her "Do you have a problem with this lady? Do you realize what she is here for and how much courage it takes to even come here for that? Or is it that you just don't even know what a mastectomy is? Put yourself in her shoes and just imagine how you are making her feel right now. And told her that if she can't be more compassionate to people that she is clearly not in the right job field. She immediately apologized and you could tell that she was truly sorry. The lady looked at me all teary eyed and took my hand and I said it's ok.

I was so shocked that people could be that mean. And can only hope that she will be more human and compassionate in the future.

Bye everyone and have a good one.

The day is always a little brighter a little nicer and a lot more fun with you here. And EXTRA special with WEE WEE !!!

bon'oregon

Forgot to put my name....

Hey Ross! have you seen Party Girl with Parker Posie? watched it again the other day love it!!!

Hi Ross, one of my fav movies is The Prince of Tides. I can usually predict movies pretty good but that one was shocking! And I loved the part where the son played the violin in the train station before he left for school. EXCELLENT!

xoxo

Shirley and USCDEE--I'm so glad everything worked out for you/your special friend!!

Ross, I absolutely love that little devilish personality that comes out at the end of your talkys!! You made me almost choke on my pepsi, LOL!!!

Have a great night, everyone!!!♥

Anne of Green Gables
Gone with the Wind
Somewhere in Time
50 First Dates

I have seen them all multiple times and still love them.

Mother Hubbard!! Yes the 3 year maintenance contract valued at almost $300. was for free. The President of Customer service of Sears gave it to me for writing about the poor service I had received. Sometimes it pays to go to the top. Tinka

Hoppity Hop go the comments. Hope you all know to read up and down. Somehow it all comes together.

Has anyone noticed how many times that you dial customer service on the phone and the 1 (800)# goes overseas and you can't even understand them. I don't know if they are rude to me or not because I can't understand half of what they are saying. I get rude customer
service and cashiers all the time. The worst ones are at WalMart. I always dread it if i have an exchange because I know that some where before the end of the transaction a sarcastic remark is going to be tossed my way. Last week the cashier at WalMart just ignored me and continued talking to a co worker saying how she hated her
job. It
was boring.Yadda Yadda!
I just stood there and endured it.
Nite Ross &BB's. I still have my cold and can't breathe but I think I am going to live.

Hi Ross,
I haven't commented in quite a while, but I always make sure I read your blog everyday. Today I just wanted to thank you for the wonderful lesson in customer service. Oh how I wish the world was full of people following your examples of optimism, cheerfulness, politeness and kindness to all. Keep being your wonderful self and an example to us all.

P.S. I'll definitely be watching for you this Wednesday on Phenonomen

Ross-Thanks for letting us know that you'll be on Phenomenon (sp?-that's a hard one). I'm only watching to see you, last week I only saw you for a sec, so I appreciate the heads up.

I missed you on the Chelsea Handler repeat (sigh), and I had been watching, hoping I'd catch you, since I missed you the first time.

Perhaps you can have a little side bar or link for your appearances. I'm a big fan and hate missing anything!

Mother Hubbard,
Message for you at 17:52:13. My post jumped above 7 others.

Amy P and ZonaBaby - You asked about my toy collections. I listed them in area 51.

Tinkatia,

I have been trying to catch up here.
I am sorry I miss the post of your Mother until now.
Hope everthing is going well.
I don't know the full story.
What is your Mother's age?
What Blog can I go back to catch up"

I took care of my Mother-Inlaw for 14 months with lung cancer. She was only 65.
My Husband and I sold our home and moved back to be with his Mother.
It sure was a long 14 months, but quality time to have her at home. My Husband and I were there 24/7 hands on.
The Hospice Nurse could not believe it.
We both believe Family comes first no matter what.
I hope your Mom and the Family are doing well.
Love and Prayers to you and Family

ed

Tina - was that anonymous poster you that said how good Delta's customer service was? LOL. I bet Tina has some great customer service stories for us. Wish it had been DL that Ross flew so Tina could look up that gate agent! :)

Katie- LOL about your pool and pretzels stories. "always seems to be the ones you don't want to see in swimsuits." I spit out Diet Coke. :)

Shirley - glad it was good news.

Barb- LOL about Jodi's shirt. You, me and Tina need to stick together and defend ourselves. :)

Mother Hubbard - LOVED your "kill em with kindness" message to the NBC tech peeps. :)

If any of you do watch All or Nothing you'll need subtitles.

For the life of me I can not understand UK English!

Tinkatia,
Waht a laugh I just had I was looking at the clock and thought of you! LOL

:49

Tinkatia, My last post is up there. and the clock is off..

Favorite Movies I could watch until I have them memorized: October Sky (a young Jake Gyllenhall *sigh**) Dances With Wolves (An American Epic) and Apollo 13 (Houston, we have a problem).

OK--will give "Phenomenon" another try. Is it still going to be live? Wish it wasn't on Halloween eve.....

Many ghosts and goblins and witches and skeletons all dancing in my head...Might even be a few kids in the street in costume. HAHAHA
Blog on Buddies! M.

To me the book is always better than the movie.

Mischie(sp?) suggested Prince of Tides-good movie-great book.

Does anyone have a movie that they thought was better than the book? The Godfather comes to mind...any others?

Tinka - saw that msg in 51 thanks. I remember now that I looked for dalmatians for you but didn't have the right doggies. :) Tell your kids they'll make a fortune off your collections someday, so don't complain. (Did you see the 40-year-old virgin movie?) LOL.

Tinkatia - October 29, 2007-19:17:00The computer clock seems to be right on time tonight. Miracle!!!!!!!

NOT! I just posted after you and it was off .
The post are still jumping real bad.

~SacBarb~ Yes, I'm sure you are right about the TOTW being one from the past, I just didn't recall it! But, I am enjoying seeing others favorite movies. I can relate to some, and others just go over my head! Shawshank Redemption, though, is my #1 favorite movie! I have so many other favorites too, though, from dramas to musicals to comedy!

And I love Lettuce Wraps too! At a local Chinese place here they call them Chinese Tacos!!!

~Grandma Moses~ I had a FANTASTIC time at the concert, and if you would like to read about my adventure, I posted all about it on Tuesday, 10/23. Thanks for asking!

~Shirley, or any other Nova Scotian Blog Buddies~

I just found out that they are starting filming "The Memory Keepers Daughter" there in November. It will be an adaptation of the book, which was excellent!

They are having a tough time casting a newborn baby with Down Syndrome. Seems they can't find any there! From what I understand, Canada has a REQUIRED test that would tell if there are any chromosomal defects (such as DS) and then abortion is encouraged, hence the scarcity of little babies. I do not want to get into any political or ethical issues here, but that just seems very wrong to me.

So, they are contacting people here in the States to see if any parents of babies 6 months or younger will be interested in doing a cast search.

Hope you all have a great Monday evening! DWTS will be starting soon here, (No CA) so I better get dinner finished so my Laurie and I can watch. Sure hope Marie is taking care of herself!

Till later, Peace and Love to all, DonnaJean

Amy P: I've got you and Tina covered.

Barb

WOW, my last comment sure did jump up!!! Hope that is one of the things the NBC techies is working on!

Love ya, DonnaJean

Tinkatia,
I had seen the time was right on time! just before you posted.
I was looking at the same time too!
Posted one to you and it was off

I think the type of service you get locally depends on if you're in a small town or urban area...if they're teens etc...The workers at the Walmarts around me in Central Mass. are fine...though I can understand it being different in other cities. I think we can agree any help at all is hard to get!

You are a bad boy Ross. Love the tag end. Munch, Munch.

I agree, "Hold the mirror up." I have even been caught in the mirror myself a few times.

Glad you are home and thanks for making me think and laugh at the end of a rough Monday.

Everytime I post it jumps far, and the time stamp is off.

I give up...
Can't keep up with the post that jump.
makes me feel dumb with all the post out of order I send.
LOL

Ross!! Your next talky blog is number 100!! What are you going to talk about?

Good Evening blog buddies!

Ross, love the talky blog as usual..

Just have to say: GO PACKERS!!!!!!

Back to comment later...

DreamaTexas - When Walmart first came to Victoria quite a few years ago now it was a wonderful place to shop. There were friendly clerks everywhere. At Christmas time that year I went in with a list and a lady took me to every department and we found everything on that list. I thought "Wow this is a great place." Well that was a few years ago. Now that they are so popular you can't find a clerk anywhere to help you. You just wonder around and maybe you will find what you are looking for. The last two times I went I swore I wouldn't go again. Then you see a big item on sale and you are 'sucked in' again. Progress???

ZonaBaby- I know it's not your fault. The ghosties got in here somehow.

Amy P - Thanks for looking for my little 101 doggies. I hope my kids can tell the difference between what is really valuable and what is just a treasure to me. I am sure they do.
I haven't seen 40 year old virgin. Do you recommend it?

Hi Ross. I notice something, the next Talky Blog you are going to do will be number 100! Happy 100 talky blogs!

Hi Daling Ross!

I just love movie's ~
Old and New~
We see a movie every night~
My list would be so so so long!

LOL

I'm so happy your home sweet home~

Enjoy

xxxo

~~~~~~~~~~~~~~~

Happy Smile's
BLOG BUDS

:)

The computer clock seems to be right on time tonight. Miracle!!!!!!!

Ross--

Eat on your blog. Life is too short. So what if you chew and talk? People will have to get over it.

Favorite movie to watch & rewatch? You've Got Mail. Just something about it...

Love the blog as always!!!

Lemon Deb - I see a movie every night too. I go to sleep to a favourite movie each night. I watched movies all last year. That's why I didn't get into any shows that I am just beginning to see this year. One of them is DWTS and it starts in 40 minutes.

Kimberley - Explain sweetie. Why did you think of me when you looked at the clock? Was it because I was just mentioning they were on time tonight. Love, Tinka

And don't forget the customer service people also have to deal with their management: limitations on what they can do, how they do it , etc...think about the saying "going postal" and how it originated.

Tinkatia,
I had looked at the clock the same time you posted and I know you give a time check at different times like I, believe Lin does.
I posted to you and it jumped.
The time was off.

Do you think it has something to do with me on this end being on the Southeast cost?

Hi Ross & BB"s!

So funny.... love the talky today!! People in customer service need to take a lesson from you, maybe then they wouldn't be so miserable!
HAPPY HALLOWEEN TO ALL!
Ross... Are you going to dress up Wee Wee???

Have a Happy Tuesday everyone!!

I don't get what you're all saying about the "clock" being right. My posts are all over the place.

TIme stamp does seem to be right on tonight!!!!

Ross: I love what you said about being nice to customer service people. I too had many jobs in customer service and it's hard to deal with all kinds of people all day. Whenever I encounter someone that seems to be having a 'bad day', I always try to 'smother them with kindness'..it usually works! I also made a habit out of reading their name tag and saying "Nancy(or whoever), thank you, and have a nice day". Even when I am checking out at a grocery store or at Target, I always say "Hi, so and so...", I think every little bit of kindness helps. We all like to be validated.

Amy P: I loved loved 40 Year Old Virgin! Seen several times.

My husband and I do Netflix, so we see at least 3 movies a week. It's pretty cool. I have too many favorites to mention....
Just saw "Into the Wild" in the movie theater..It was excellant! I highly recommend it.

Hope everyones having a great evening...I am - why you ask? Cuz the Green Bay Packers are winning!!!!!

Peace and Light..

Tinkatia - October 29, 2007-19:48:43My clock appears to be working. I am off to watch DWTS and I will try again later. I wish they could fix this problem. When you haven't read the comments for a while you can't follow the flow.

All I can say is AMEN and Thank you!

I TOTALLY agree with Ross about customer service. It's a HUGE pet peeve of mine when service people are rude.

I'd worked in retail during high school and college, and even now I have my own business (event production), which is definitely customer-service centered, so I've been there. That's what makes it all the more angering when I encounter someone who is supposed to be helpful but is instead rude and off-putting. *I* am expected to be helpful and polite, so why aren't they? It seriously makes me want to go postal.

In the past month or so I have experienced an inordinate amount of rudeness in customer service situations, and my normally mild-mannered, sweet-as-pie disposition has almost disolved into that of the wicked witch of the west. I've never understood why the public can be so rude to retail and customer service types, but since I've experienced this glut of bad service myself, I can see how it might happen. I'm not going to the dark side, though. Instead, I'm going to try Ross' awesome "did I make you mad?" advice!

Thanks Ross!

;)

DeAnne

test

Okay, let me try this again. The last time it didn't post.

So, HI Blog Buddies! I have to say Ross this topic is a huge PET PEEVE of mine.. bad customer Service. Because... I am a Customer Service Rep for a large life insurance company. My method is "kill them with kindness". I have a great tone, and always try to work with the customer no matter how blah or mean they are. Anyway,if you want to hear good customer service email me Ross and I'll give you my 800 number so you can ask for me and get a great call! :)

Test 11:11 Eastern

Oh yes, as others have said regarding movies: Shawshank Redemption. I like that movie too. Many of my Criminal Justice instructors praised that movie. I also like "Scent of a Woman".

In regards to Customer Service, I am also reminded of times when I needed some kind of paperwork completed. I forget where I was or what it was for but on at least a couple occasions the person waiting on me would just hand me papers & I wouldn't know if I was finished. I would have to ask. When I worked in Customer Service & I completed a person's order I would always end with a cheery "You are all set." (Have a nice day never quite sounded right b/c mine somehow comes out sounding sarcastic or facetious).

Kimberley - O.K. I will try again. I have posted three times and they have been right on. Here goes.

Mine is right on time with my computer. Isn't that strange? One more time.

My clock appears to be working. I am off to watch DWTS and I will try again later. I wish they could fix this problem. When you haven't read the comments for a while you can't follow the flow.

sacBarb - Thanks! You're the best.

Tinka - no, I don't necessarily recommend that movie, though it was good for some laughs. Kinda silly and one to watch when you aren't expecting anything but laughs/entertainment. Kinda crude in some parts, so choose wisely whom you watch it with. :) BUT-- in that movie the guy (Steve Carell from the Office) has bunches of collectibles in pristine condition that he ends up selling for a small fortune on Ebay. :) That's why I thought of your stuff. But, I don't think it is a movie that would necessarily be in your top list of movies to see. :) LOL

Hymenoptera: How nice to hear from you! I have problems every once in a while. I get a little frustrated too! Don't worry, we will be here for you. Hope all is well.

On customer service: In my karaoke business I run in to all kinds of ill mannered singers. Not too bad until they have had one too many drinks! We get a few "Prima Donnas" who expect special treatment. I try too treat them all like stars, after all my business's name is "Starmaker" LOL!!! Thank goodness most singers are fun!

Karen from Canada, I have not been able to post for the longest time, I gave up even trying months ago.

Once in awhile I try and it works

test: 11:29 Eastern

Tinkatia, see what I am saying.
The test I do with the Eastern time is off with the West coast.

Enjoy your evening, catch Ya later tonight?

hiya ross =) loved today's talky blog, and i could TOTALLY RELATE! and here's the thing, i have experience on both sides of the issue. i work for my college and my job is basically customer service, and for the most part, my "customers" are professors and students. as a grad student, i know how frustrating it can be to try to research or whatever, so i'm able to relate to people and am very nice about it, if i say so myself. but there are some people who'll come up to the desk with SUCH an attitude problem - like I'M the one who's supposed to do their work and write their papers...or like i'm really David Blaine or something and i should just magically make their books or articles appear. what the is THAT about?? and no matter how nice i am, about 90% of them keep giving me attitude =\ at the same time, i know what it's like for someone in customer service to be totally rude to me, and because of that, i just remind myself to stay positive and try to help as best as i can.

i've learned that one person with a bad attitude can ruin it for a lot of people, and i refuse to be that one person.

ROSS: Great job with the airline personel. That was too funny!!!

BTW......Why havn't you accepted my friend request on my space? HMMM

I know exactly what you are talking about Ross when you asked the customer service person, "are you mad at me?" I've done the same thing and it is like putting a mirror up to their face, like you said. It's amazing how that works. I haven't done that in awhile. Haven't needed to...that's a good thing. :)

ROSS! you HAVE to go rent "The Pursuit of HappYness"! ITS THE PERFECT MOVIE!
its a movie from 2006 with will smith and his real son, and it's based on a true story! GO RENT IT! :)

have a good day!

Sam: Almost forgot to tell you how much I loved your post in area 51.

2 More days till Halloween,
My neighbor Lady friend brought my Husband and I chili for supper tonight.
Sitting around talking, my Husband ask me to show her one of the bags of candy I have to give out.
She couldn't believe it.
15 pieces with 5 being candy bars is not that much to me.
It is for the kids one day a year. She doesn't pass out candy.
I told her I have to make up for people like her who don't have there light on. LOL

Happy Back To Work Monday Ross & Daria.
Evening to all my Bloggin Pals.

Welcome Home Ross. Your evening sounds delicious.
You're so cute with your great big eyes and honest face.

LOL @ "it's getting dark". That "WHAT" lady must have
been lurking, LOL. You shoulda asked her if she wanted
a date with your cousin Tony, LOL. Good for you for calling
her on it in a nice way. Sometimes God wants us to open our mouth.

Thanks for the Blog handsome Ross. Love ya lots.
I will watch the show this week just to see you. :O) xo

Patty K in MI - Welcome Back. :O)

Lil Ole Me
Did I ever tell you how much I love you. :O) Thanks. xo

hymenoptera
Don't give up hy. We really miss you on here. Just send
one of us your post by email and we'll post it for you. :O)

Hope Everyone is having a good Evening.
Heys and Hugs to All Ross Bloggers.

Way to go PACKERS.
Joan K.
Wisconsin

mother hubbard, The book is always better than the movie. The last 2 I read and then saw was The General's Daughter and The DaVinci Code. The books are always better. Your imagination can always take you further. Schindler's List, which I loved, had different endings. In the book, when schindler was leaving the camp, his trunk was full of gold. In the movie, he was crying about how if he could have only saved one more Jewish person. Either way, what he did was great.

It is 12:29 eastern time

ross LOVED that you ate the watermelon at the end

Correction Shindler was not leaving the camp. thought about it It was at the end of the war, he was saying he wished he had more money to save more Jews, in the movie. In the book, his trunk of his car was filled with gold. He still saved 1100 Jews from death

grandma moses,

You are on the Eastern time?
It is 12:42 here in GA.
The time stamp is off......

THE BODYGUARD!!!!!!!!!!!!!

Dianne/Denver: OK what's your side of the story? It's OT and the coin toss is done--I let the dog out, and when I come back, the game is OVER!!
And what's this about the Bronco's best weapon being a foot???

Jodi, you must live in WI... me too. GO PACK GO!!! I didn't really watch the game but kept checking on the score as my hubby watched. Ross, I read the comment about the eating of the watermelon at theend... I CRACKED UP when I saw that at then end of the blog.. too funny!!!

I am writing this post at 12:55, directly under Jody fan from wis. 21:36.
Donna Jean I enjoyed all your posts on the 23rd. My daughter-in-law always orders mojitos. I think I may try one now. Glad you enjoyed. TY for telling me the date.

Kimberly, Yes I am on NY time.
12:59 here

grandma moses - October 29, 2007-21:29:41Kimberly, Yes I am on NY time.
12:59 here

Do you agree the time stamp is off and the post keep jumping?
I am realy trying to keep up.
Hope you are doing well!

1:02 Here

MOSAICMARY & JOAN K. - The Packers won in overtime!!! Can I get a What What??!!??

DIANE/DENVER - Not bad for an "old guy"!!! Your lights must have turned back to green and gold - it helped. Thanks!!!

DONNAJEAN - "The Memory Keepers Daughter" - an excellent book!! I didn't know they were making it into a movie. Should be good.

SACBARB - You're cracking me up!!! Whatever Diane did with the lights worked - because THE PACKERS WON IN OVERTIME!!!!

EVERYONE have a great night!!

Peace Out
Jodi

Customer Service. I soo work in that. I work at Victoria's Secret. I almost drop kicked a woman today because I kid you not she asked me if we had a 34C infinity edge push up in leopard 5 times in a row! Literally! It was like she didn't believe me that we did not have it in stock! I thik sometimes people ask questions over and over again until they hear what they want! It was as if she wanted me to pull the darn bra out of my butt! Phew! I needed to vent. :) I feel better now.

:17

half hr off

Thank you Anonymous.

I just watched the Betty Desire talky. I had a landlady named Betty Divine once. That was her real name too. She rocked. OMG how cute is your mom rockin out? So cute!!!:)

Amy in WI - Where do you live? I live in Oregon, just 7 miles south of Madison. Have a great night!!

Peace Out
Jodi

p.s. do you have a myspace?

Is there anyone out there that knows of the band, Ten Years After?
Alvin Lee....

Anonymous - October 29, 2007-22:39:25,
Thank you again.
I know the time is off.

:13

Took a sad song and made it better this weekend and saw a new movie called "Across the Universe"...Beatle songs turned into a tale of the 60's. Really good...a new movie that may become a comfort food movie!

testing time clock

Tinkatia,

We had 124 last year.
It is easy to keep track of,
I make up so many bags.
Hope to get more this year.
All the left over candy my Husband takes to his companny Braddy Electric, they call me the cinnamon roll, candy lady.
I always have homemade rolls for all the guys in the morning. and left over candy from Halloween.
I love to feed people.
The guys at the electrical comp. really love the homemade cream puffs
Just like an eclare.

Anonymous - October 29, 2007-22:46:11Kimberely,
Just so you know.....not everyones time is off.
Thank you for your assistance, though.

Karoush
NBC IT Dept.

Thank you, I hope it will be better!

Kimberely,
Just so you know.....not everyones time is off.
Thank you for your assistance, though.

Karoush
NBC IT Dept.

I am not sure if this for real.
Am I being sucked in again?

Kimberley - That's interesting that the Eastern Time clock is off and the Western (at least mine) has been right all night. I just tested it again. Weird.
You are very generous at Halloween. How many children do you get? I am very generous but I prepare for 50 and I only get around 6 or 8. I would love to get more but it is dark with trees in my area. My daughter lives on a well lit street and she gets close to 100. I love it when the little ones come.

Amy - By what you say I think I will skip that movie. I am not into 'crude'. Thanks for warning me. I might have bought it thinking it was like all my other comedies. I think you know all the ones I like. I have checked the 101 Dalmatians on e-bay. It's the shipping that makes it so expensive.

I am going to sign off. It's late and I am tired. I wish all blog buddies a good night and pleasant dreams.
See you tomorrow. Love, Tinka

Ok---here I come again tonight, this time saying Congratulations to the Packer fans. I think I just might join a quiet sewing club and give up sports for awhile.
So, Jodi, Amy from WI, JoanK, Mosicmary and anyone else...good game but darn it!! OT usually lasts longer than 2 seconds.

ZONA: Don't even get me started about our "teams" right now. All of you, please send me back my Bronco shirts!!! TINA: You can keep yours because at least you wear it all the time.

DELORES: I am glad to see you are out and about again so we can hear some of your "daily" stories. Maybe the race can happen another day. I am still dancing to your stripper song on myspace!!

ROSS: I love that you asked the person if she was mad. I think I will try that next time. I am very friendly so I like them to be that way with me.

Ok..next Sunday...bring on the Detroit Lions! Whoops, what I am saying?? I almost forgot for a minute..shhhh

Anonymous - October 29, 2007-23:01:24
ECLAIR,

Yes that is what I was trying to type.
Thank you!

Your welcome, Kimberely

Kimberely,
Just so you know.....not everyones time is off.
Thank you for your assistance, though.

Karoush
NBC IT Dept.

Help! What is going on here?
I will leave if I have too.

Tinka: Hurry down here for Halloween--we get about 300 kids trick or treating!! It is a lot of fun~!!

ECLAIR

Ross: Do telemarketers count as customer service people? Cause I do treat them kind of rudely. I cheerfully and enthusiastically engage them for about a minute or so, long enough to "reel them in" to the point they think they may have a mark.

And then I just hang up.

Sometimes I feel bad doing that, because they are real people doing a really thankless job.

Oh, well.

Am I a sucker again?....

If I am I guess I don't belong here.

KIMBERLY: Karoush is a real person that works with Ross. We have met him a couple of times on the talky blogs. I think he is just trying to let you know that they are working on it...nothing more to read into it.

Dianne/Denver,
Thank you!
I still very new here.
I am sorry if I offend anyone.

Whabbear: Use this link.....just add the hyyp and the www.
I don't get telemarketers

www
donotcall.gov/
Register/

For Home and Cell Phones

Geeeeeeez:
http//

Sorry, I should have stayed in bed...
Karoush works with Ross.
My time has been off as well.
2:51 a.m. est

Ross

I live in Lawrence, Kansas, but have traveled quite a bit, and I'd just like to point out that the customer service problem you mentioned is something I ONLY experience on the coasts. Here in the midwest, everyone is NICE. It's only when I go east or west that I deal with nasty, nasty, CSRs. I don'Nt know why it is, maybe because you guys are all crowded together? I dunno. But people in the midwest are way nicer. Surely you've experienced that in your trips for The Tonight Show?

Dianne/Denver,
I feel so bad I can't even type.
I am sorry I did not know who he was, Karoush.
I was caught up in a mess the other night beining a "new one"
I am sorry.
I hope to learn!
I love it here!

LOL @ Bear teasing telemarketers'. I can just see you.
"Good Morning, Bear Residence, Maid Speaking, LOL. xo

Linda in Squamish
Yah, you're late, but you're here and that's the important thing. :O)

Tinkatia,

Help where are you tonight??
3:13, southeast coast!

Am I late posting or what? Is it still Monday? Whew..this two job..post birthday sleepiness feels like a hangover. BLEK!

Nice watermelon chunks Ross! They're huge! Have fun this week. I'll give that show one more try - but only for you.

Hope everyone had a good day.
Be Kind..Rewind

I sure miss Tinkatia tonight, 3:54 Eastern.

Thank you for my time here.
I really had a great time here.
Not sure what is going on.
Thank you and Love you all from the Southeast coast.
I am not sure if I fit in.

I am sorry I did not know who Karoush was.
Hope you all have a great night.
Love from Savannah, GA.

Shirley and USCDee Glad you both had good news. What a relief, huh?

Wendi Glad you were able to pop in. It sounds like you have alot on your plate right now. Hopefully things will get better every day. Don't forget to take care of yourself too.

Lin

Time is 1:55

Ya know Ross, you enlightened me today. Customer service people are going to see a different side of me. When they get snotty with me, I usually return the snottism. But now....no....I'm going to "pull a Ross" and be kind and ask "Are you mad at me?" and see if THAT gets me further than my old approach. Cuz I HATE bad customer service.

Oh yeah, you know how on the back of big rig trucks there is that number for "How am I driving?"? Well. I was almost driven off the road by a big rig driver who was too busy on his cell phone to stay in his lane and my husband and I almost became sardines. I honked at him...merely to say "PLEASE DON'T FRAKKIN KILL US!". When he moved over and I was allowed to pass him, he honked at us and flipped us the bird.

I called that "How am I driving?" number for the first time and narked on him. But the lady that took the info said something that struck me....kind of like your talky blog did.

She said, don't forget to call this number when you see a driver doing something good.

I mean, really, do we think about that? I don't know how many people do. But I am from now on.

Donzie

whabbear...aaaaawwww. The whole hanging up on the telemarketers thing....awwww...that's kinda mean. Just start off by saying. "Nope not interested." I mean, reeling them in than cutting them off isn't hel;ping nayhting. Just spreading negative energy to somebody who might just be trying to feed their kids or make ends meet. I know they shouldn't be calling you either, but retaliating against the actual telemarketer isn't going to do anything. I'd call up their parent compnay and complain. But anyway...let me shut up...none of my business. I'm just big on the whole Karma thing.

Ross~ I must shamefully admit that once....and it only took once....I had a woman on the phone tell me I was rude and to listen to how rude I was being. I did....and we ended our conversation with smiles and laughter....my answer didn't change....but my attitude did. I never forgot her. I think rude customer service agents need to hear about it. Now....well I'm just superfantastic.... :)~ I believe that it's not just the words you are saying, but the tone you use. I try to help out a co-worker of mine with phraseology, but it doesn't work for him because of the tone he uses....and I'm too chicken to tell him! I think the customer and the CS rep just need to be kind. I love surprising the Grocery Store clerk or the WalMart clerk...when they say "Hi..how are you?"....I always say, "Great! And how are you?" They ALWAYS stop mid stream and look at me and smile!

Here's my pet peeve: When I go to a store to buy something, and I'm ready to leave, I say thank you. If they say You're Welcome I come unglued! Don't say that...say, Thank YOU! Duh~

Delly~ lol at elephant/kangaroo joke~ :D

Barbara_in_WA~ EVERY TIME you mention that you have to wait until you get home to watch the talky, my heart goes out to you and I scream...MMMEEE TOOOOO!!! :)~

Jodi - A Fan from Wisconsin~ I don't work at the airport~ SO THERE! B'slap~ :)~

Delores Crump Extraordinaire~ Your check's in the mail~ :D also...Delores you still have that big goofy grin on your face. Those people probably thought "that old lady is high"...... Yup...that about sums it up~ :)~ xoxoxo~

Shirley (NCC-1701)~ So, so happy everything turned out okay~ :D

ZonaBaby~ Delta? Where have I heard that name before? In your dreams~ :D

sacBarb~ You've got my back, I've got yours~ :)~ actually, is it okay if I cower behind you just in case Dianne/Always_Lost ever finds us?

grandma moses~ glad you are back~ I'm requiring a detailed itinerary next time you leave~ :D

AmyP (Pepper)~ of course that wasn't me....it's too early in the day and I always sign my name~

Dianne/Mistaken_in_Denver~ Uh...I only wear UPS/DaleJarrett/Bulldogs t-shirts and sweatshirts~ What are you talking about? :)~ Oh, and why don't you take up scrapbooking??...i'm not even touching your "2 seconds" comment~ :)~

Have a wonderful day, Blog Buddies...I'm off to bed~ :)

iteach~ You'll do great~ Have fun with it~ :D

Good morning Ross and Blog buddies!!!!

Have a great day!

I start parent/teacher conferences today.

Just a bit nervous.

Hi Ross..... ROSS.. This is your BLOG.. you can eat on here when ever you want too.. If some BLOGGERS don't like it let them turn thier heads, your totally fine.. it's not like you chew with your mouth open, and drool all over everything! If you spend your LUNCH break doing the Blog for us... You can eat while you are BLOGGING... anyone else agree, with me????

Cathy

Happy Tuesday Blog Buddies!

TO ALL THE PACKER FANS: Can I hear a What what???? Who says Brett Favre is too old? That was the most exciting overtime ever! I was really sweating there for a while..Gotta love the Packers!

Looks like another picture perfect day here in Texas! I think it's going to be about 80 here today, lots of sun...gotta have the sun!

I think I am going to try and set up a myspace this week....I kinda feel like I am missing something! I am technically challenged, so I hope I can get some help from you highly technical blog buddies!

Hope everyone has a great day!

If you want to check out a cool youtube video someone sent me check this out ...very cool..kinda reminds me of Rosie's painting videos, but cooler:
www.youtube.com/v/QZFkZiwMLZ4

Welcome to all new bloggers!

Peace and light!

mosaicmary, great way to start a new morning thanks for sending that site, loved it, coleen

"She broke a needle & she can't sew,walking the dog....

Good Morning Rambling Ross!
Good Morning blog buds!

"Resurrection" Ellen Burstyn

Customer service..remind em of their kindness..on both sides of the counter usually just 2 words..bad day?love your question too Ross! R U mad at me? PERFECT!

Telemarketers..after a polite no thank you,I quietly put the phone down,in awhile the phone is beeping...hmmm,they hung up..go figure....

Donzie: Yes,call on the good things too! Bout once a year I call the police department to tell em ty.Even though I pucker up when I see em, I am glad to see em around a grade school or mall,just keeping an eye on things & hey, where were you when that rude trucker was flipping me off?

USCDEE & Shirley: YES! a sigh of relief!

Delores Crump: your musings continue to amuse :)ty!

Happy Tuesday to ONE & ALL!

This is TOO funny!

I was at a friends myspace page this morning and she had a link to a video on myspace tv with Ross and Steve Irwin. It is flipping hysterical!

I think I've tried to paste a link in here before and my post was held...so instead of doing that...just go to myspace tv and do a search on Steve Irwin and Ross.

I'd never seen this one before, totally cracked me up.

Lovin' me some Ross this morning.

Ughh! Customer service, sad to say not so good anymore. I dunno if this happens to anyone else...but on the rare occasion someone is nice & helpful....I have the urge to send a nice letter.(which i never get around to doing)

MOSAICMARY - WHAT WHAT!!! Thanks for sharing the video - very cool!!! If you need any help with your myspace, I'd love to help. Amicus is also a great source of computer tech knowledge. My myspace addy is myspace.com/jodi_affwi
I'd be happy to be your myspace friend!!

ITEACH - Just be yourself - you'll do great at conferences. I have a cousin that is a 3rd grade teacher - she gets nervous talking to parents, too. Especially at back to school night - with a room full of adults. I remember at our aunt's funeral being surprised how nervous she was to do a reading, because she talks in front of a classroom everyday. She said, no problem with a room full of kids, but a total wreck when it comes to adults.

HAPPY TUESDAY TO ALL MY BB'S!!!

Peace Out
Jodi

Mosaicmary: What What & Woot Woot!A Packer fan huh?I have one son a Packer fan,the other is Bronco, hub is Raider...I leave when they gather for games!

DELLY - Sounds like it could be dangerous at your house on game day!! Good that you get out of there. Have a great Tuesday!!
Peace
Jodi

Good moring and here
s a "what, what" for Jodi and all the rest of us Packer fans! I hope the b** slap from Tina didn't hurt too much.

Customer Service? Yesterday was the best example of it. I went online to make a transfer to a
bank account I only use on occasion. It wasn't there. So I call customer service at the bank-"It was closed on Friday". ESCUSE ME?? Who the heck closed it? She didn't know and she didn't care. After going around the bend with her about nothing she could do but send a request to investigate, I calmly (only because I could not reach into the phone and grab her throat like I wanted to) said please give me your supervisor. No she says, they can't do anything about it anyway.
I am now going to stroke out. Deep breath - So I say fine, put in the request and I hang up.
I call back to the CS center and get "Judy" who not only spent 10 minutes of back and forth with me looking into evey possible angle, she went to a supervisor when she saw no notes or reason for who closed the account. Together they would work on and I would hear back by the end of today. I got to work this morning and there is a VM from Judy at Associated Bank that they had found the problem, had corrected and the account was reopened. Hope I have a nice day and please let them know if there is anything else I need.

Sooooooooo, I call them back, I speak to the supervisor and tell him what a wonderful employee that Judy is and what an awful customer service rep that Tina was.

Sorry for the long story, but I could not believe the difference in the 2 people- and I was being over the top of what was necessary in the nice department to the first rep I talked too!

Have a good day blog buddies, hope everyone has a safe, happy day.

Gotta love Delores Crump!! That ladies stories always have me laughing so HARD!! Thanks again Delores!

SJB - Glad to see you here this morning. That video with Ross and Steve Irwin is my favorite - cracks me up every time!!! PINEAPPLE PINEAPPLE PINEAPPLE!!! lol!!

Peace & Luv
Jodi

p.s. GOLDIE - I'm tough.....but it did leave a mark......just sayin'!!

Wendi: For some reason one scene from POLLYANNA stands out in my mind...when they have the lawn party and the lanterns are lit...it seems magical.

Also enjoyed the "girl who had the baby in the Walmart" movie. I can't recall the name of the movie, but I remember that Natalie Portman was the girl. I think Ashley Judd played the nurse. Anyway, it made me realize that one can live in Walmart if necessary.

You never disappoint! Poor customer service drives me crazy. That's why I think it's important to always compliment someone that provides superior customer service. Too many people complain when things go wrong, but never compliment someone for going out of their way to help them.

On the movie note: I am a movie freak! Seriously, I have like 400 DVD's of movies that I love. I've seen Ocean's 11 about a million times. I also enjoy a good Tom Hanks flick (fav's are Green Mile & You've Got Mail). I also watched How to Lose a Guy in 10 Days the other day. I hadn't seen that in a while & Kate Hudson is just a doll. I also watched Riding in Cars with Boys a few days ago. Drew Barrymore was so good in that one. I could go on forever, so I better stop! LOL

In "My Cousin Vinny" is there a girl who is getting ready to be on Jeopardy by studying the encyclopedia?

I am with you on the customer service issues!

PERFECT MOVIE:

SEABISCUIT!!! I have seen it at least 15 times.

LOVE IT.

XXX
NECIE

Jodi-a fan: dangerous indeed!My Daughters-in law & I have forbidden football on Thanksgiving & Christmas if any of those teams are opponents....AND the only Bronco game I went to with hub to be nice(since i am not a sports fan)was bad! That man sat there cheering the Raiders..first time evah,i had more beer on the outside of me rather than the inside lol(game was in Denver)

Marla: Hey,when ya think of the title,please post or maybe I can google it,sounds like a fun flick!

Must get out to rake leaves,don't like that part of Fall very much..ho hum!

Neblina
Thank you on behalf of all of the women who face cancer.

Hope you get better soon Lynn D. !

Good Morning Ross and Blog Buddies!

Well I missed posting again yesterday. Another day at the doctors!!!

Racked out my ankle and spent the day at the HMO! Talk about crappy Customer Service! Take a number and shut up until we get to you! LOL

The good news I am laid up and medicated so I can check the blog more often!

Hope everyone is healthy and having a wonderful day!

SJB: What's Debra Winger doing these days? Enjoyed Urban Cowboy too, especially the song, "Looking For Love In All The Wrong Places".

iteach: Do you find that since you spend some of the conference time explaining the curriculum that you wonder if you've repeated yourself or left something out by the end of the day_having said that part of the conference over and over?

OH, you have touched on a subject today - or rather yesterday since I am responding on Tuesday morning!

Cranky people really can ruin MY day! I will admit, I have my own moments - but mine are normally justified! HA! How's that for denial!?!?!

I have a Service Dog - he is a Golden Retriever - and as you all probably know, Golden's are just the happiest, smiliest, silliest dogs in the whole world! AND HE LOVES EVERYBODY!

So for the most part, in the past 6 or so years, I personally have not run into many cranky people. They may have been a total Pickle Puss (to borrow the phrase from one of the first posters, and I LOVE it!) to the person ahead of me...but then they see Duke and I basically disappear and they want to play with Duke, pet Duke, give him attention, call over their co-workers to show them...or a number of other things!

However, the times I have my own "MONSTER MOMENTS" are when I am challenged about having Duke with me! Most people, especially now that I live outside Houston, know what a Service Dog is and don't say anything. I did have to educate the tiny town I moved into 2 1/2 years ago - town of about 10,000. No Service Dog had ever been seen in this town and I did have to break in most of the places.

The last town I lived in was in the middle-of-nowhere's-ville Nebraska. Talk about ignorant, close-minded, angry people! And I apologize to anyone who lives in Nebraska...I know they are all like that! But my particular town was awful. The Chief of Police hated me because his sister hated me because she was the only dog rescuer in town, until I moved in. I think she felt threatened? I mean, like there aren't enough dogs to save in any given town in any given state...in any given country! But she did! And the Chief never got the fact that Service Dogs were protected under a FEDERAL LAW and I was allowed to be there. Yes, it is a civil matter and if a patron refuses me service and calls the police, the police doesn't have to demand they serve me. However, most police officers will say "Yes, she is allowed to be here and if you refuse to allow her to stay...she can and WILL WIN a civil suit against you!"

Right before I moved to Texas, I was at a restaurant that I had been to 25 times before. All of a sudden, the manager-at-the-time decided they didn't want me there. 4 - yes, count them FOUR - police officers came into the restaurant while Duke was laying at my feet and I was eating and demanded that I drop my fork and leave with them immediately. I said "We have been through this, and you are all very aware that I have a right to be here!" THE PULLED THEIR GUNS ON ME AND DEMANDED I GET UP IMMEDIATELY!

They then escorted me out - one officer holding on to each arm with Duke in the middle - in the middle of the restaurant...at 6 pm on a Tuesday night or something - packed! I got into my car and bawled my head off and was not only mortified I was terrified!!!

As I was sitting there, I watched at least 20 people walk out right behind me. Each and every single person - or party - came up to me and said "I cannot believe you were treated that way. I will never come back to this restaurant and I made it clear to the manager and here is my phone number, you call me for a witness!" I received 9 phone numbers that afternoon.

My first day here in my new town, I walked into the Grocery Store. The manager-on-duty just happened to be building a display right inside the doors. He came up to me, extended his hand, gave me a Texas Greeting and said "Who's this? Are you new in town? How wonderful that you have such a great friend to help you!" I told him thank you very much, explained all about Duke and how he helps me...and he told me that if I ever had any trouble to have them call him personally, even if he wasn't working. For the next two months, didn't have a single problem.

Went back to the store one night for two things - Coke and Ice Cream (it was a bad day already) and I was accosted in one of the aisles. This manager said "You cannot bring a dog into this store. Get out now!" I said "Yes, I can...he is a Service Dog and I have been in this store more than a dozen times...Bob is aware of Duke and I" He said "Well, Bob isn't here and I want you to leave now!"

This is when I became my own Monster! I refused and said "call the police if you want me to leave". And I walked away and went on with my business. The police came while I was standing in line - you know about 8 pm where it wasn't packed, but there were only 4 lanes open and lines at each lane - and they demanded I leave. Said if I didn't leave immediately, it was going to get ugly.

I walked outside and told them the laws, etc. They didn't care. They demanded my driver's license and insurance - I wasn't even in my car! I said how can you demand that if I am not even driving?? They said get it or you will be arrested!

That ended ugly...and I left without my Coke and Ice Cream. I called the Cheif of Police the next day, told him I was here - again, after I called the first Monday I lived here so that they were aware - and he apologized, and promised me that would never happen again. He called me back 3 days later and said he had a meeting with his ENTIRE FORCE and that I would never have a problem with any of his officers again.

I went to Subway about a week later. They refused to make me a sandwich. I called the police. The SAME OFFICER who had threatened to arrest me at the Grocery Store walked in and said "They got you again huh? I will take care of it!" He got on the phone with the manager, I heard him telling him I could sue him and would win and I had my sandwich within 3 minutes...HA!

If someone walks up to me and says "You cannot bring dogs into a store, you need to leave immediately" I am instantly defensive. If they come up and ask me "Is that a Service Dog? Wow, I have never seen one in person...what does he do?" I am a Chatty Cathy and will talk their ear off! I mean really...when people say as I walk into a restaurant or grocery store "You cannot bring a dog in here!" do they think that I crawled out from under a rock yesterday??? He wears a bright red vest that says "SERVICE DOG" on it! LOL!!!

But since I normally go to the same places all the time, once I have been there, it's no longer an issue. And we are welcomed with open arms. And Duke will turn the Sourest Pickle into the Sweetest one instantly...I have even heard crying babies and walked around to find them, showed them Duke and they instantly stop! I think it's more a "OMG! Mommy...there is a dog in the store!" type of action, but at least they stopped crying! And most of the time end up laughing. He loves to give kisses to Baby Toes!! Parents have thanked me and thought Duke and I were the biggest angels...well, I know I am not but Duke is :-)

So, if anyone is even still reading this...there are some of my NIGHTMARE Customer Service stories!

As for the perfect movie? For me, one that makes me cry...a good cry...but leaves me feeling like my heart has been touched by the end. Even if I am crying my eyes out as the credits roll. But I really only have ONE "Favorite Movie" - one I can watch over and over and over and never be bored - is Gone With The Wind.

I know I am never going to welcomed here like many because I always post the longest posts I am sure no one even reads them! LOL!! But that's OK...I love it here anyway!

Happy Tuesday, Blog Buddies!
CorunDogs

Good Morning Blog Buddies-
Just a quick note as I have a busy day. My 'babies' go to the groomers and my son and his wife and baby are coming for the day. I get to play with Naomi so I am in heaven.
Kimberley - I just skimmed through to see how many you got at Halloween. Boy you are generous. It's fun though isn't it? I just read a post from you saying "if that's the case I am going". Don't you dare leave me my friend. I will be back on the blog tomorrow to talk to you. Until then. Love, Tinka

bboop: I heard that clear water wouldn't show up when they filmed "Singing In The Rain", so they had to use watered down milk as the rain.

Kimberley - My post jumped and is a half hour out so it must have been a fluke that mine were all right-on yesterday. Tink

OH MY, after rereading my post - I really am sorry it was so long! - I noticed a huge error!

I meant to say that "I know they are all NOT like that!" when talking about people from Nebraska!

Just had to clarify since I have seen at least one regular poster who is from Nebraska here!

RE CUSTOMER SERVICE

A big THANK YOU to all of the waitresses out there who recognize when there's an Alzheimers patient at the table. It means so much to the caretakers to have waitresses explain the "special" a second time or patiently take the order of someone who is having trouble deciding.

These wonderful waitresses have inspired me to get a pad of those blank certificates you can get at the $ Store and recognize everyone who is treating the public with respect.

Wendi and Marla--The movie about the girl who has the baby in Walmart and starred Natalie Portman and Ashely Judd was "Where the Heart Is". Excellent movie!!

Corundogs--I enjoyed your post and read the whole thing. Some people can be so ignorant!!

Corundogs: I agree with Parry K: Dunno about everybody else, but I loved reading your long post! It was well written and fascinating.

And now I understand why the 'Huskers are doing so poorly these days! Bad Karma in Nebraska LOL!

Dolores: Your post absolutely cracked me up! Thanks!

bon'O: Uh oh! Don't be sending any of those dreams DonnaJean's way, mmmmkay?

ChicagoSandy: I wanna know too! When are you moving? Where on Maui? Why?

Sandie: Got your message... thanks!

GM: Sis is doing well!

JAC & Antonioooooo: I know, my bad. I'll try to be more polite. :)

OMG You totally crack me up! Loved your talky today, especially the eating part at the end. LOL :)

One of my all time movie favorites is actually playing on HBO this month.. Goonies! I triple love it, and can't turn it off if I come across it!!

Leigh: Only if the golf swing in question is happening on the moon. LOL!

My husband is having trouble with his golf swing. The pro told him that he has to stop exerting so much control and let gravity work for him.
Is this what they do at NASA?

Corundogs- loved your post and read the whole thing. I am amazed that in this day and age people have a problem with service dogs! I am equally amazed at the people who feel that they can go up to a working dog and start petting or playing with it. It is so hard to resist, but unless the owner gives the ok (which sounds like something you do :) ) one should never approach a service dog.

Years ago I was in Germany eating in a resturaunt and out of the kitchen came a dog that went to lay under a table. i freaked! My companions thought I was the crazy one. Didn't understand why it was any big deal and said that we Americans are too uptight (you got that right!). LOL

Corundogs: I have traveled throughout the US and have been to all but 4 states. I've found the people in Nebraska to be among the nicest I've met.
It was good of you to send an extra comment and say that you know they're not all like the ones you described in your first comment.
Since seeing the movie Crash, I take into account that people carry a lot of baggage from their pasts. There are people who have had negative experiences with dogs and broadbrush all canines. Service dogs are wonderful. Your Duke sounds like a prince.

Who makes all of those delicious pimento cheese sandwiches at The Masters in Augusta?

Leigh: On that question, maybe Sandie knows...??

Sheryl: Absolutely, you are respected.

Sheryl good for you for voicing your opinion about Rosie. I don't agree with you, but, I do respect your opinion. Have a great day!

I'm now reading Rosie's book and I just have to say (at the risk of being bombarded with hate mail) that Rosie does a lot of rationalizing and has a selective memory.

She says that it's good that she's rich because God knew she couldn't get through life without money. ?!?!?

She rails against Barbara Walters for not allowing her to totally take over a show that isn't hers.

She has frequently claimed that she was not allowed to attend her mother's funeral (which brought her a lot of sympathy) even though her brother tells her that she did attend.

She complains about the trappings of fame while continuing to take full advantage of them.

She still leaves her kids and partner...for the craft room, for out of town concerts, for show biz gigs she doesn't need.

She casts herself as the one who knows it all, the one with all the answers, the hero, the savior.

Though preaching tolerance and understanding, she is quick to insult anyone who disagrees with her views.

When she does hurtful things, she excuses herself by saying, "Comedian, people, remember?"

It appears that there are many on this blog who are fans of Rosie's. This blog also appears to be a place of tolerance. I offer my point of view even though I know it differs from the views many of you hold. Rosie supports dissent and I'm dissenting. I hope I'll also be respected.

Goldie and Helen: Interesting that the Italian restaurants did not allow dogs.

Did you try the Korean restaurants, by any chance?

Hi Sheryl:

Of course your opinion will be respected! I disagree with some of what you posted, but you are certainly entitled to your opinion.

What I do not understand is why do people come here to post about Rosie? Is it because her comments have a 200 character limit and people want to say more? I don't get it, mainly because this is Ross Mathew's blog.

Corundogs:
I loved your stories about you and Duke. I live in a smaller town, and can imagine the kind of looks you'd get here as well, because people have never seen a service dog. But to have businesses so blatently disrespect and disregard you? How embarassing and horrible for you (and Duke). I am curious what happened with the restaurant matter with the guns drawn and witnesses? Share if you can, I feel like it was a cliff hanger, and I need an ending (hoping that someone had to pay BIG TIME).

Everyone:
My worst recent customer service issue was at Target. I had $300 worth of stuff that my son and I were loading into the car when I lifted my purse, there was an item I had not paid for ($10 item). I was mortified! I took all 3 of my kids in and went straight to customer service to pay for the item.

The customer service lady LECTURED me (in from of my kids) on how what I did was shoplifting and that I could go to jail for it. She did not just say it once, but actually was lecturing me. I kept interjecting (as I could see my children are thinking mom is going to jail), "I see what you are saying, but it was a mistake, and I am standing here paying for it on my own free will!" and "But, I did the right thing and came back in when I realized what happened." All the while she was going through the horror story of what COULD have happened to me! I was sooooo p*ssed off! I was trying to teach my children a good lesson about honesty, and was totally slapped in the face for it. Grrrrrrr! I'd love to say I won't shop at Target anymore, but darn it, I love that place!

Have a great afternoon everyone!

hello everyone

wow, just got a well
needed break from work!

so here i am stopping
by rossland~~

sheryl:
i absolutely totally
respect ur post!
***
thks for sharing ur
view!

customer service:
so very important to me
it is high on my list
(and i have quite a long list)
***
i like to be treated
w/respect and i shall
treat others w/respect

smiles to all :) and have a good day

whabby:
shine on mr wit
shine on~~~(lol)

Goldie: In Germany all dogs are usually allowed in restaurants. They sit under the tables and are quite well behaved. It took us by surprise when we first arrived in the country, but we soon got used to it and even took our own dog to the gasthauses.
Some of our German friends said that Germans are more likely to take their dogs than their children when they go out to eat. Many of them have the grandparents living in the same house with the family (separate apartment), so the grandparents babysit the kids while the parents go out.
I did notice that the Italian restaurants in Germany did not allow dogs.

Ross, why don't you go in partnership with youtube like NBC did so that you can post your videos on that site to publicize this blog more.

You have SO many people who watch your videos over there that its a shame to leave them disappointed.

Triple love,
Corey

Bad customer service:
I owed the bank money and couldn't pay. It went to a collections agency. I got call after call after call. When was I going to pay? If I don't pay I could be sued? Why don't I want to take care of this? Finally I stopped answering the phone. One day I fell asleep and the phone rang. Groggily(sp) I answered it. This smarta.. young twirp says "Well, I see you pay your phone bill...perhaps we can get you to pay this bill as well." He totally caught me off guard and made me feel horrible. Said I mislead the bank when I signed the contract and had no intention of paying. I said that wasn't the case but he said "sure, sure...I have heard it all before." I hung up and cried. (The bill did eventually get paid)
Good customer service:
Last week I was at the grocery store. I worked in retail for a long time so I know how to pack groceries. It really irritates me when I have to tell the cashier how to pack. However the cashier I had last week was perfect (I think she was new, so she probably won't last...the good ones never do). I didn't have to say a word. All the frozen was together, the fruit, the meat and she even stood my bread up which I prefer. I made sure she knew how pleased I was. Some of the other cashiers and customers that I knew I told them too. When I left she had a big smile on her face and I felt good for putting it there.
Those are my stories on customer service and I am sticking to them!

Lynn D sorry to hear about the ankle. Hope it heals fast. In the meantime stay with us, we will keep you entertained, especially if you are medicated! Take care.((HUGS))

CORUNDOG - Thank you for the post - it was very interesting!! I work in a retail environment and would NEVER harrass anyone that has a service dog. I have a customer that gets around town in a motorized scooter and she always has her little "weiner dog" with her. We know that when she comes - she doesn't like to be a bother - we just go outside, get her list and money and come back out with her purchases. That's how we treat folks in Oregon, WI!!!

I hope you stick around and WELCOME!!! You'll meet the best people here at RossBlog!!! I hope you are having a great day!!

Peace
Jodi

To those of you who inherited the homes of your parents and live there:

Do you feel the presence of relatives in the house?

Sheryl

if you knew your views would or even could offend so many here, why'd ya post em?
Your an ill-informed wannabe.

Bitch!

Veritas

you are an idiot.

Whabbear: Now that would be dog-gone risky.

Hello Blog Buddies!

Lots of interesting customer service stories! I've certainly had my good days and bad days when it comes to how I react to clients so I try to keep that in mind when I can tell someone else is having a bad day.

When I hear complaints about other businesses, I also try to keep in mind there are always two sides to every story. I fired a client of mine the other day, because I'd had enough of her disrespect for my time. I'm sure her version of the story will be different than mine when she tells others about it. :)

Donzie: Excellent point about taking the time to call with compliments instead of just complaints. It's much more fun to brighten someone's day! :)

Lynn D: Ouch! Sending a prayer for a speedy recovery. {{Hugs}}

MosaicMary: YAY on deciding to set up a MySpace page! My page addy is listed at the top of this post so feel free to email me if you have any questions.

Patty K: Welcome back! Great to see you posting again!

Tinkatia: Have fun loving on your grandbaby today! Give her a big {{hug}} from me! She's adorable! :)

KFC: Happy Denny Crane night to ya! ;)

Happy Tuesday Everyone!

Whabbear: Looks like it would be easy to get a crater in one on the moon.
I'd appreciate a golf course where the holes are made by elephants crossed with kangaroos.

Good Almost Afternoon Everyone!!
Tinka: I will miss talking with you today, have fun with your family!

Delly: What will your house be like on Dec 2 and Dec 9 when each son's team plays the Raiders?? I also loved when you said about police officers "eventhough I pucker up when I see 'em" LOL!!!

sacBarb: Next time you go to Maui, can I come?

Chicago Sandy: Can I visit you too??

Tina~in_ut: I need to talk to you about discount tickets in case I get invited to Maui..

LynnD: Always enjoy forced relaxation with medication!! ;)

MosaicMary: Take Prof. Amicus up on her offer--she's a whiz at myspace...Jodi is great too!!

KFC: Missed Denny last week, will have to soak up every second this week...and that elevator better be in good working order!

Whabbear: Only three more days til the ghosties come to torture Melinda..Jimbo is heading for a fall!!!

Dianne/Denver: Hope you are feelin' better today. Got an ASU shirt for you. :)

Rosie reminds me of a TV preacher who asks for money; does SOME good with it so that fans will give more; but keeps most of it so that she can pay for houses, boats, private plane flights and people to do her laundry, cleaning, driving, gardening and child care.

Shirley NCC_ My husband thinks I have OCD because I take the groceries out of the cart and put them on the conveyor belt in categories...frozen, then refrigerated, then boxed, then canned, then bread and eggs, then paper products, then toiletry items.
That way, they can't help but bag them in categories.

My niece is learning to categorize in kindergarten, which is great, because I think it's necessary for organizing.

Whabbear: Go stand in your bad boy corner! A 15 minute time-out for you! :p~~~

Corundogs, They pulled their guns on you???? I hope you pressed charges. As sad as it seems, you have to just hit some people in their pockets. That is all they understand. Even if they lost (which I doubt) the legal bills would have been on them. I read your posts and you are more than welcome here.

hello to all BB!

corundogs, I meant even if you lost (which I doubt). You would have won hands down. Prejudice against the handicapped is very offensive to most people.

corundogs I read your entire comment. I am puzzled at some of the responses you have gotten with your dog, especially when it got to the point of officers pulling guns out. I don't understand it. May I ask where your dog was trained and how you got him?

Lin

Sheryl, Your are entitled to your opinion, but why would you read her book? Anyway, relax, she has no power over you. I would never read a book by George Bush and unfortunately he has power over this whole country.

Necie
My whole family saw the movie Seabiscuit. Now everytime somebody is feeling down and about to give up, we just say SEABISCUIT. It seems to jolt us out of the funk and give us inspiration.

Anonymous 11:17:45 that was totally uncalled for. If you don't agree that's fine but you don't have to resort to name calling.
******
Hannah>/b> I put my groceries on the belt that way too but if I don't watch carefully I still get cans on top of my bananas and bread at the bottom of the bag. And if I ask for the heavy items to be double bagged (I have three flights of stairs and I sometimes forget my cloth bags) you would think I asked for their first child. I get sighs and eyerolling and huff and puiffs. But it is the only grocery store in town so there isn't much you can do. Going to management doesn't work...oh yes, I'll speak to the cashiers...but it doesn't change.

Anonymous: I did not say that I thought my views would offend. I said that I realized there would be opinions which differ from mine. I expressed my honest opinion without using profanity. You are free to disagree with it as I am free to disagree with yours.

grandma moses: How would I know if I disagree with others or not if I don't read
what their views are?

AmyLou(MN): There are many comments about Rosie on this blog. I'm merely adding my view to the mix.

Good Afternoon Blog Buddies!

Just had a nap and thought I would check in.

Corundog: I agree with others. It is crazy in this day and age that people are not fully aware of service dogs. I also have to wonder why people are worried about a dog being in the store or even eating establishment. Dogs are far and away cleaner than people! Have you seen whats on a shopping cart! Gross.

Amicus: Thanks! Mr. Lynn D thinks I danced one too many happy dances this weekend! LOL

Shirley(NCC17): Thank you sweetie!

ZonaBaby: Hey the Medication helps alot with pain! It does have this interesting side effect though, I don't care that the house is a mess! LOL

Very relaxed Lynn D

Rosie puts herself out there big time. She can't expect everybody to love her.

Sheryl, LOL Do you live in a cave? I respect your opinions, but I can't believe you didn't know her views before you read her book, unless, like I said you live in a cave.

AmyLou(MN) ~ I can't believe the woman in Target treated you that way! Did she not realize how many people would have just stuck the item in their car and left? You try to do good and look what happens.. I'm with you though, I love shopping at that store and the fact that you had 300 dollars in items isn't even surprising! :)

Sheryl ~ of course you are entitled to your own opinion about Rosie.. not everyone likes her even though I love her.. this isn't her blog though.

Grandma moses ~ Great response!! :)

SJB ~ I went to the website on your sister. I'm so sorry for your family's loss. Thank you for sharing your story with us. On another note, I love Urban Cowboy too! There are some great one liners in that movie. When my husband is on my nerves I say "Don't complain against me Bud!" and we crack up.

The other Bridget ~ I really liked Riding in cars with boys too. Love Drew Barrymore!

Corundog ~ I thought your story was very interesting too and am sorry you have been treated so poorly! That is unbelievable.

Do we have to walk on eggshells when it comes to discussing Rosie? It's a free country isn't it?

grandma moses: Of course I knew of Rosie's views. Who can miss them when they're covered so often. I'm reading her book to try to understand her views, but I saw what I saw in her explanations.
I believe you know that I don't live in a cave, but I'm sorry you're having a bad day.

Amylou, I agree, why are there so many Rosie O comments on this blog? Isn't it funny how the dislikers of her want to be heard from regardless of the forum? It is even more funny that haters go to her blog and post, and pay money to read her book so they can use it against her. If you do not like a person, then ignore them and stay away from them. I do not care for David Spade or David Letterman (to name two), so you will never find me searching out their blogs or paying for information regarding them. Just my 2 pennies of thought.

*Nan ~ re: feeling parents' presence in inherited homes?-----Definitely, yes. And that's usually a good thing. It is a bit surreal, though, writing this from the room in which I did my last 2 years of High School homework. This after a successful career far away in the big city. That reminds me.......

*KatyKleeKlai ~ When do we leave for Nantucket :o} ??

*Hannah ~I so share your grocery-sorting OCD. I just prefer to think of it as helping the checker do his/her hard job, and making it easier for me when putting things away at home.

Ross - You have MySpace mail. I just sent you a MySpace message with questions about your radio gig tomorrow morning.
Hope you see this comment or that email.

AmyP

I don't defend everything Rosie does just because I do agree with her sometimes. I rarely agree with anyone 100%
of the time, but I recognize their right to say what they believe. In turn, I expect them to recognize my right to do the same.

Good Customer Service Story

A friend of mine, who lives in another state, recently lost her Border Collie. I did a yellow pages search for a florist and found Kitty's Flowers in Salisbury, Maryland. The lady I spoke to at the florist told me they didn't have a Border Collie stuffed dog to put in the arrangement, but they did have a black and white Snoopy type dog.

It wasn't exactly what I wanted, but I said "OK." I guess she could tell I was disappointed, because when the flowers were delivered, there was a Border Collie in them. She must have went out and bought one just for that arrangement. I was very touched by her kindness, because she went the extra mile to make sure the arrangement was perfect. I sent a nice email thanking her for what she did.

If anyone ever needs a florist in Salisbury, Maryland, I highly recommend Kitty's Flowers! :)

ROFLMAO@Helen!

And in that spirit...

Amicus: I tried! I really did! But standing in the corner, not being able to comment, even temporarily... well, it's a dog breakfast!

Whoops, I mean, a dog's breakfast. Sorry.

Sheryl, I am having an amusing day! How could you bring up when her mother died. Rosie was 6 YRS. OLD. Her brother not much older. TRAGIC TIME for children under age 10. I'm sure they were in shock. Adult people remember things differently.

Call 5 eyewitnesses in court and you will get 5 different accounts. Did you have your mother past age 6. Lucky you. How can you criticize something like that?

Calling her out on a 6 yr. old's memory after her mother died. WOW

Amicus:now that is a feel good story...thanks!

Lyn D: gimme some of those pills....really how can Mr. Lyn D. & I protect you,you wild thing! Do I have to come over & haul you around in my red wagon? I will!!!!

Zona baby: Sons are 34 & 30. the oldest has Bronco season tickets so they work out the schedule with wives & pals & even hub if he promises to behave..no more in house family football fights Yea!WHAT???You don't pucker even a little bit when ya see thr "law"? lol

grandma moses: I believe that Rosie was 11 when her mother died, but certainly the death of a parent is a traumatic event for any child. Rosie seems to choose to dwell on that event.
Actually I did lose my mother when I was 14. I mourned. I grieved. I moved forward. I know it's possible.
I sincerely think it's detrimental to Rosie to allow herself to be defined by this event for the rest of her life.

Just my two cents, but I read and listen to a variety of views. I feel it's my obligation to do so.

I agree with you so much on the customer service thing!
I work as a cashier at a grocery store (I'm only 16... What do you exspect? Haha) And you wouldn't believe the number of people who are rude. AND come through my line while talking on the phone. Some of really nice about it though... They'll stop talking the amount of time I talk to them and stuff. But, some don't even LOOK at me while I'm doing their sale. They'll just slide their card and that's it. So, I could have rung up everything twice and they wouldn't know.
Oh well... What are you gonna do right?

Have a great evening Ross & blog buddies! :] (It's almost 5 here)

Hello, All,

I remain eternally grateful to Rosie for turning me on to Ross, since it was through her blog that I met Ross for the first time during the Rosie Family cruise.

Lately, I am less inclined to log on to Rosie, but I never miss a day without visiting the Ross Mathews' blog.

I admire Rosie's passion and kindheartedness - albeit, sometimes she is a little too intense. Ross' blog attracts me because of his genuine good nature and light-hearted approach to life. I also sense a real compassion towards his "blog buddies", which in turn is reflected by many of the kind people who post messages on the comment section and support each other through both joyous events and personal tragedies.

I have the utmost respect for discenting voices because if nothing else, it incites dialogue. One does not have to always agree, but respectful communication is always the best way to get your point across.

Rosie is a dear friend of Ross, and I think that he might suggest a more compassionate approach to discussing topical issues that touch all our lives.

On this blog we are allowed to disagree about movies, television programs, music, sports, religion, books and on and on.
If something or someone is mentioned on the blog, are we not allowed to say what we think?

You are gorgeous even when you eat. Funny, too funny, love the R U mad at me approach --- makes sense to remember that one as it is so non-threatening. Customer service is on the decline definitely and we, the customer, must figure out how to get it back in place. That did it for you and I am sure it will work for me.

My husband came home last week and asked me, "Whatever happened to friendly pharmacist?" He had been to the drug store to get a new prescription and the pharmacist was sooo rude to him and then gave him the wrong dosage, which he caught. He wants to change drug stores! Hmmmm. Even after redoing the prescription there was no apology! God help us all.

Keep smiling and eating on the blog. It's your blog, you do whatever you want on it.

Love ya,
LaVaughn

Amicus, Jodi, and other blog buddies that offered to help me with myspace...THANKS! You guys are totally awesome...so far I have signed up, got a username, put a picture of 'me' and that's as far as I have gotten. I will play with it some more and try to figure some things out on my own, but rest assured, I will need help and I will take you up on your generous offers! Did I tell you that you guys are awesome???

Hope everyone's having a great day!

About the customer service topic, once again, I want to say that I think it's always nice to address the person by their name right from the start...Even in checkout lines, when they ask me "How are you doing today?", I always, reply "Great, Joe (or so and so)"...If they don't talk to me, I ask them "So, Joe, how are you today?", that sets things on a good note right from the start. Everyone wants to be validated. I think you can't go wrong with that.

Talk to you all later! I'm going to figure out what to make for dinner, then play with myspace again...

Peace and Light!

One more comment on the customer service topic. I shop at a grocery store that employs disabled people..like people with Down's syndrome. Rosslanders don't know this about me but I have a brother-in-law that has Down's. It's very hard for him to find work. When I go to the grocery store I see people being so so so rude to these beautiful souls. I always make an effort to talk to them, thank them, (call them by their name). Never fails, I always get a big smile. I even went to the manager of the store and told him thank you for employing people with disabilities and that I wouldn't think of shopping anywhere else. Also, if I am at any other store and someone treats me good and is friendly, puts in the 'extra' effort, I will try to find a manager and tell them I think so and so is doing a great job. I think people should hear the good stuff once and a while!

Back to trying to be 'creative' and making something healthy and yummy for dinner!

Later!

*Leslie (13:10:53) ~ Profound. Thank you!

Real Time=1:58 PDT

Sheryl Rosie was younger than 11 when her mother died. She gives away more money for charity than most will ever see in a lifetime. She brings awareness to autism, 911 workers, wounded soldiers.. Ross is a huge fan of hers and a friend. Why are you complaining about her on HIS blog? Let her know how you feel on HER blog.

Sheryl, This is only my opinion.
Losing a mother at a young age is, for most people, a defining moment. In the average family, I think this is true. Everyone is different.

I still believe calling out a person on a memory from childhood, right after a mother dies, is pure hatred. I would not even do it to you.

Have a wonderful day!

Whabbear! You're in rare form today!! I'm still laughing . . .

Ummm, the only thing I know about golf is you use a club and a ball and drive cute little golf carts. Sorry, Leigh.

But now, I do know a thing or two about Koreans and dogs. I lived in Korea for three years. We smuggled a dog home with us . . . his name is "Snack."

NOT! But we really did bring a little maltese home with us.

grandma moses: I don't feel hatred. I'm not calling anyone out. I'm making observations, which is something others do quite often.

ok, I am back again...can you tell I don't want to make dinner???

CORUNDOG: Just read your comment about customer service. Thanks for sharing that with us. I'm sorry you have had to go through those experiences. My son's best friend from H.S. dad has a service dog. We have eaten out with them many times and I always see people stare, but noone ever gave him a hard time about it. I can't imagine how that would feel to be treated like that...and the Police, no less! Give me a freakin' break!!! What's wrong with some people? Anyway, so what if your comment was long, seems like everyone here so far enjoyed it. WELCOME WELCOME to Rossland! Hope you stick around.

"Back to our regularly scheduled dinner program....."

Everyday it seems to be another Troll, just by a different name. Male or female, it makes no difference, a Troll is a Troll.

LET IT GO

You're riding a dead horse to a second death!!!

Sincerely,
Elizabeth H.

I think that everyone has an opinion. Just because so many like Rosie, doesn't mean she is always right. Also, just because everyone likes Ross, doesn't mean people like Rosie. They are not a packaged deal. Also, because Sheryl had a comment that someone doesn't like, or that she is learning something about someone, doesn't mean she lives in a cave. Rosie ain't the shit!!!

Didn't Rosie tell somebody that she had cancer because she lied? She doesn't think twice about circumstances before calling someone out.

Many families of soldiers resent Rosie's ranting.

Can we talk about something else besides death, and dying and Rosie, please?

I'm begging.

iteach: How did the conferences go?

teleblog this week!!!

Movies~ Out of Africa is a good one to see on a big screen~ for the scenery.

Trolls are busy today I see...
They come in all shapes, all sizes and all opinions.
Their goal is disruption.
Halloween is just around the corner...
Tonight is gate night
Be Careful Blog Buddies!

Gina from Nebraska: I also make a point of thanking the sample servers in Costco. They're doing honest work and I admire that.

JACNY
By Gate Night, do you mean that gates are removed and put somewhere else for the owners to find? This is a custom in Germany...but it's done for May Day.

Who is doing a party at school tomorrow?

I agree with SJB!!!!

Lil,
I loved Out Of Africa. When we went to see it in the theater, @ 20 years ago, the film broke in the first 5 minutes. They kept trying to repair it and finally, after a hour, thay gave everyone their money back. We waited a few days and called and then we got to see it.

Love, Love that movie. Then again, I'm a sap for love stories.

Elizabeth

Bill Clinton and Bill Maher have denounced what Rosie is saying.

MOSAICMARY - Congrats on your new myspace. What is your url so I can send you a friend request?

JENMITTX - I just sent you a friend request on myspace.

Off to make supper - will check back in later.

Peace Out Peeps
Jodi

p.s. I think everyone is entitled to their views on this blog......just sayin'!!

Elizabeth in NY~Didn't you feel like you were right there in the scenery during Out Of Africa?

JENMITTX: Can you use a lot of the customer service comments on here for your paper?

Lil,
Oh yes, I was right there with all the dust, animals, and all the LOVE.
My husband was a pilot with Eastern for many years and we really didn't like the ending. (Wonder why? LOL)

I still watch it whenever it comes on television, even though he's gone.

I guess you could say that is my all time favorite movie. I always wanted to see Africa since I was a little girl, but never got the chance.

Thanks for bringing up a wonderful memory.

Elizabeth

Definition of Gate Night from the Urban Dictionary:
Gate Night

Night before Halloween when all the mischief goes down. Tee-Pee's, eggs, flaming bags of straight up doo doo, the works.

Anonymous - October 30, 2007-14:34:58
Bill Clinton and Bill Maher have denounced what Rosie is saying.

You don't even know what she is saying you dumbass.

I am so sick of you people who don't even know what you are talking about.

Do your homework asshole!

OK...I will explain it to you.
It is just like the death of Pat Tillman. The cover up was inexcusable. Rosie is not saying that 911 was an inside job! She is saying she doesn't believe the "official report". We have not been told the whole truth and may never be!

But Rosie did not say 911 was an inside job. Nor foes she think it was.

There is a video you should watch, although. it is an hour long. It tell the story and brings to light all the unanswered questions.
But I doubt that your attention span is that long. You only seem to hear that maniac Bill'Reily.

Anon

I don't watch Bill O'Reilly, but did last night because Rosie said he would have her on his No Spin Zone, whiach he did.
That man actually had a body language woman come on there and give her impression of Rosie's body movements as she spoke to the men he had sent over to her book signing.
Can you believe the nerve of someone wanting to argue that much? (Kind of like here, right now)

Hey everybody,

I'm not quite finished reading all the comments, but I wanted to write a little comment to Emjay. My family was in a buffet restaurant once and the waitress kept ignoring our empty glasses. All attempts to catch her eye failed. My husband drinks a LOT with his meals and really needed something. He had already drunk his drink, my drink, and our 3yr olds drink. All the empty glasses were on the edge of the table. We waited and waited and she kept ignoring us. So finally I got up and walked over to the machine (it was near our table, not in the back) and filled up our drinks. She comes running over. "It's okay!" I said with a smile. "I can get it. It's not that big of a deal." After that she came by every two minutes asking if we needed anything and filling up our already full glasses. :-) My mother is more the person who starts yelling and threatening to talk to management. I am ALWAYS ashamed and try my best to always have a smile and a kind word. You get sooooo much more that way! :-)

new post is up!

all assholes that want to act stupid stay here.

Thank you so much to all of you who waded through my long - but apparently OK - post! I appreciate that!

Yes, to answer many of you...yes, it IS remarkable to see that people are so uneducated about Service Dogs these days! If I have heard it one time I have heard it 100 times, "If you aren't blind, you must leave!" Well, it's clear I am not blind! But you would still think that people would know just from random news sources or random television shows how much Service Dogs are used!

But I think we also have learned how people are so into their own little worlds and never "take their nose out of the book" so to speak!

I do look "normal" - not in a wheelchair, not deaf, not blind - but you would think that people realize how many more disabilities there are that utilize dogs...but there don't!

I really get a laugh when people are staring at me...they look directy at my eyes because they think they are going to see what a blind person's eyes look like! When I smile at them...you should the looks on some faces I get!

Or when I go to a restaurant, and as I am seated, I can "feel" the entire place watching me, I sit down and pull out my book! HAHA!! Servers have told me they have gotten some pretty funny comments about that!

As far as the incident with the police and the guns being drawn...the reason they did that was because I refused to leave! I told them I had been there 25 times in the past, they were fully aware I was legally allowed to be there and I would sue their department this time if they did this!

That's when the guns came out and I was escorted out like a common criminal!

To those that asked if I got lots of money - I should have, could have and would have!

However, I had lived in this town for 4 years...been dealing with this at least twice a month at some place in town...and I was moving to Texas in two weeks! It meant more to me that I was getting out of this place than filing a lawsuit.

Yes, I could have won...and this time, it could have possibly put in a position to set me up for life! But my health issues also are dependent on stress - or rather lack of stress - and I don't do much of anything, so travelling back and forth from Texas to Nebraska during all of this, dealing with the stress...just wasn't worth what it would do to me physically!

While I lived in that town, I must have called the ADA at least 10 times, they took my complaint everytime said it was a viable case and sent me the paperwork. But it just would have taken more out of me than it was worth. I know I should have done it for the next person...but for me, it was just such a high mountain to climb tht I couldn't do it!

I am single, no siblings, raised in California and had to move to Nebraska because my Social Security didn't pay for the rent on my place let alone anything else. My parents kept telling me that it was a fight not worth fighting, too...until that last time. Then they told me "We will do whatever you need - whatever money it costs for lawyers, we will find it!" But they are both retired and even though I knew of course the "bad guys" would be responsible for that eventually, I couldn't do that to my parents either.

Lots of reasons why I didn't. But as someone else mentioned - though I do still support the Huskers cause my Mom is from there and hate they are having a bad streak, much like the 49'ers who my family is major supporters of - I fully believe in Karma and I know that those who treated me the way they did will "get it" someday. They will either pay the price or at least someday I know they will realize what they did to me was wrong.

And that was enough for me...knowing I was leaving in two weeks! I knew I wasn't happy there...but as I had packed my car and was backing out of the driveway of my house for the last time, on my way to Texas...I realized I was so truly unhappy and felt like 100 pound weights had been lifted from each shoulder!

TEXAS IS HOME FOR ME! My life was in California for the first 32 years...Nebraska for 4 were the worst of my life...and now 2+ in Texas has proven to me that I am where I belong!

To the person who asked where I got him...I got him from a breeder at 8 weeks old and trained him myself. He is a registered Service Dog with the IAADP - Programs are often out-of-the-question for so many people. $10-50K or 2-4 year waiting list. Most of the time, a disabled person doesn't have access to that kind of money and if they need a dog, they need a dog now...not in 2-4 years. That is why the ADA has allowed us to train our own dogs. However, myself and I know 99.9% of other owner-trained dogs would never put themselves in a position to hurt the Service Dog Community by not following the laws to the letter! Before I ever took him to my home, I had his "Service Dog In Training" vest made - so tiny, only took the SDIT letters - and when I left the breeder's house...his first Mommy...I went to the grocery store. He was put on a blanket in the front of the cart and walked around the store for more than an hour. He learned immediately that the lights, sounds, smells and people were going to be part of his life. They are as much a part of his life than sleeping on his recliner! LOL!! Of course it's my recliner, but he decided that Mommy didn't need it and he did :-) And I let him have it. He gives me the independence I couldn't have without him so I figure giving up my recliner is the least I could do for him!

Thanks again to everyone who read my story...and for saying that one, my long messages were OK and two, that you understood the issue with Service Dogs. You have no idea how happy it makes me when I hear a Mom or a Dad say to their child who "wants to go pet the doggie in the store" "No sweetheart, that is a working dog and you cannot pet them!"

Does a girl's heart good!

OH, and to the person who said that it sounded like I let people pet Duke...yes, I do! But ONLY if they ask first! If they don't ask, then I tell them that it is unacceptable to pet a Service Dog without asking and move on my way. If they ask, I tell them that Duke would absolutely love to have some pets and give them some kisses but that they MUST ALWAYS ASK FIRST because many dogs are in charge of the safety of their person - for example if I was blind - and that destracting them while working could really hurt the person. I have taught him to do "paws up" on a grocery cart in order to give kisses to a little one in the cart. I have seen way toooooo many sad faces on little ones stuck in the cart while their older siblings are petting Duke and getting kisses! I always use Duke and our "petting sessions" to educate! If someone asks, I always am willing to educate. I have told more people how a loved one might be helped and how to go about it. If they come at me in attack mode, I am more likely than not to attack back! LOL!! Right? Nope...but it's an involuntary reaction!

I won't always make my posts so long I promise! But I am kinda known for them but as you get to know me more and as I get to know you more, they won't be as full of basic information.

So happy to be here...now is there a new blog for today? Is that what I read in a not-so-nice way? Sad to see such a positive, happy place be brought down...or that some TRY to bring it down because from what I know of all of you after reading for months is that you and especially ROSS will never let that happen!
CorunDogs

Ugh, Ross I love you hate you, you know? Are you kidding? Regina Spektor? SOOO Lucky! I listen to "Better" at least once a day! "If you never say your name out loud to anyone, they can never ever call you by it" Sing that EXTRA loud for me tonight!

I just had to comment about customer service. I work as a caseworker in Ny with troubled teens and their families. I work with people who come to me for assistance, yet sometimes couldn't be ruder. I have been called names, yelled at, talked to rudely, and pretty much asked to wave my magic wand on a regular basis to fix their child. I have to say that i approach every family with kindness and patience and understanding when I am really thinking inside .." i don't give a .... and could you please stop talking...and....my life does not revolve around you ....and, if you knew how to parent in the first place you wouldn't be in this mess..etc. But, this is my job, and I actually enjoy it, so I literally listen to peoples problems day in and day out, always with a smile on my face. So it greatly annoys me when I am treated with such disrespect when they came to me for help and it also upsets me that they don't for one second stop to think about the fact that I am not only trying to fix their lives but also the others on my caseload and then go home to my own life. Just needed to vent that because it's so frustrating, especially lately, and your comments came at a very good time. I just wish more people would just be happy and that the people who work our butts off trying to make others happy were more appreciated and treated better, and more money wouldn't hurt either. Thank you for letting me vent:) Have a great day!
xoxo

Hello Ross!

Just wanted to chime in with my favorite movie that I could watch over and over. When you have the time, check out 'Return to Me', starring Minnie Driver and David Duchovny. It's sad, funny, cute and charming! I don't believe the movie got a lot of press, and I'm not sure why, but it's absolutely FABULOUS - I think it's a movie right up your alley!

Happy movie watching.....

Allyson & Sadie (ruff!!)

I have had some really good experiences lately in Customer Service. I went to a couple restaurants and man, the waiters were fabulous. The best customer service agents are the ones that compliment you or engage in a lil harmless flirting. The people that make me feel good about buying a product are the ones that get the big tips.

On one of my flights back, our flight attendent was sooooo nice, she made my sister and I laugh by just acting a bit silly. We had a lot of turbulance near landing and she went on the speaker, "Okay people, lets act like we're on a roller coaster, put your hands up in the air!" only my sister and I joined her allthewhile laughing like lil girls. Fun fun.

Anywho, one more point to cover and sorry my comments are so lengthly. "Eat on the blog!!" it makes it more real because we all eat, its a part of life ladee ladee lah. I think you should just eat, and for those who are against it? I challenge you to grab a snack too while watching these wonderful blogs!! Step out of your comfort zones~

AFA,

Andrew

I totally understand what you mean about customer service. I sometimes hate going to places because people can be soo rude to me. When I do get around rude folks, I always just smile back at them and ask them how their day is going and get into polite convo. I work at a grocery store now and at fast food for 8 years. By the end of the day I am tired but I will still smile at you and make nice convos. I will not be as full of energy obviously but I am still, as several of my customers have complimented me on being "so perky and happy and just make [their] day better." I never understood why or how someone could be so rude as some people are now. Even the customers are rude sometimes too. I just smile at them and try to make their day better and the people I work with love it but they always say that I am the most "unique" person they have met because even when faced with pains, I stay happy. I always tell them that pains are a part of life and if you always let them make you mad or sad then you are just letting them make you miserable. I prefer to have good to great days so I am not gonna let the pains make me have bad ones. I told this lady in my line that once when she complimented me on how friendly I was and she said that I was wise beyond my years but I just figure that most people would know that.

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I don’t usually reply to posts but I will in this case. WoW :)

This brings to mind something that my brother used to say...
Of course it's surely not appropriate right now...

This reminds me of this thing my grandmother always said...
But its surely inappropriate just now...